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ITC Infotech India Ltd, the information technology subsidiary of ITC Ltd is considering IT enabled services as a new line of business. ITC Infotech MD, Sanjay Verma, told the Hindustan Times that the company would not like to let go of the opportunity to invest in this area."We are looking at the prospect of investing in the field. We are definitely not into low-tech areas like medical transcription. However, opportunities in higher-end call centres are being actively considered," he said. The areas that Verma has in mind are online help desks and support services. The decision is a result of the growing need in the US to outsource processes and back office services in order to save on costs. Verma said that the company is aggressively recruiting people and has plans to recruit 400 persons in the current calendar year. Of these, 50 people have already come on board and are undergoing training. Hard days ahead The country’s Info-tech sector may
find the going tougher in the second half of the current fiscal with a
number of US companies having indicated that they would squeeze their
technology spending in the wake of the attacks as per a news item
published in The Hindu. A Morgan Stanley survey of 225 Chief Information
Officers (CIOs) from various industries has revealed that nearly a third
are likely to spend less on technology or are likely to review major
expenditures due to the impact of the attacks. While four per cent of
the CIOs stated that they were likely to "significantly curb IT
expenditure," and two per cent said that they might suspend major
projects, seven per cent said they were likely to spend ‘slightly
less.’ The report also found that 19 per cent were likely to review
major expenditure. |