Monday, November 19, 2001		Dr Tribune

Q. I have Intel Pentium 133, 4.3 GB, 32 MB RAM system with multimedia (Samsung 32x CD drive). My problem is that the CD drive does not read data from a CD-R disk. It reads data from a manufactured CD perfectly. Somebody told me to download a UDF reader from www.adaptech.com. Even that did not solve my problem. I have also tried reloading drivers for CD ROM. Kindly advice what to do to solve this problem?

— Charanjit Singh, Ropar

A. The CD ROMs come across the problem of not reading the data from CD-R when the CD-R’s are not closed properly after writing data on it. This is basically the error related to writing data on the CD –R. In your case also I suspect that probably, the CD-R is not closed properly due to which you are not able to access data from it. Try opening the CD-R on some other computer. If the other CD ROM reads on the CD –R, then you may consider some problem in your CD ROM. In most cases this problem may occur due to deposition of dirt and other foreign bodies in the CD ROM. If this is the case then you may have to get your CD ROM serviced and get cleaned for the best results.

Q. I have a P III, 450 with 128 RAM, 4 GB HDD and Win ’98 OS. My problem is that in MS Photoeditor, when I try to print, it says "insufficient memory to complete the operation." This problem is not there with other graphic software like Photoshop, Photosuite etc. and is a problem typical to the Photoeditor. Secondly, also kindly let me know the procedure for taking the back up of registry.

A. The problem mentioned by you normally happens due to corruption of some critical files of the program. Try reinstalling the program again. This will, probably, solve your problem. Regarding your second question, following is the procedure for taking the backup. On the Windows ’98 CD, there is a program that allows you to take a backup of registry safely and easily the. However, if by any chance the CD does not work or you lose it, then in this case you can take a backup by following the procedure mentioned below. First of all, click the Start button and then Click Run. Now in the Open field type regedit and click OK. Once you get there, open the Registry menu and click Export Registry File. Click All under Export range once the dialog box appears. Navigate your way to the path you want it in and name the file. Now, click Save. This was successfully create a back up of the Registry.

Q. I have P III, 533 MHz Zenith computer with 20GB HDD, 64 MB RAM, 52X CD-ROM, 1.44 MB FDD, 56K internal modem. My problem is that while working with the computer, sometimes it shows an error:

1. "Iexplore has caused an error in MESSMOD.DLL"

2. "Iexplore will now close."

3. "If you continue to experience problems try restarting your computer."

Please tell me what does this mean and is there any bad sector on my computer.

A. Your problem (question) appears to be incomplete.

Kindly write us the correct and exact problem message, which you get for helping us solve your problem.

Q. My PC configuration is P III, 800 MHz with 133-bus speed, 20 GB Seagate HDD, Tomato motherboard, 256 MB RAM. OS is Win ’98.

I am keen to know about the location of the permanently deleted files when we delete them from any folder? Could you also tell me which system folder can store the permanently deleted files and from where these can be retrieved?

A. There are two ways of deleting a file. One way is to send it to the Recycle bin and then delete it permanently from there by emptying the Recycle bin. However, the other method is to bypass the Recycle bin and delete the file permanently by holding down the Shift key while deleting the file. Once you delete the file permanently, it is normally not recoverable and does not remain anymore on your computer and thus cannot be retrieved. But, if you have deleted the files in the DOS mode, then these files can be retrieved by undelete command.

Q. I have P III, 600 MHz, 64 MB RAM, 20 GB HD and Win Me. Recently I tried to install Win ’98. For that I tried to delete Win Me from Control Panel/ add-remove. But a message appeared "Cannot del Win Me. File something *.dll not found." Please suggest a solution.

A. You cannot uninstall an operating system like the way you have attempted. Normally for uninstalling an operating system, you have to delete it manually. However by deleting operating system you may sometimes lose some critical data besides the fact that all your registered programs will stop working. Therefore, in this case the best solution is to install another operating system on separate partition and then gradually delete the previous operating system when you customise your new operating system fully. You may also prefer to format the partition on which the previous operating system was installed. It is a matter-of-fact that it is easy to upgrade your operating system to the newer versions. But is difficult to upgrade downwards.

Q. I have a Pentium II processor, 400 Mhz with 64 MB RAM and 4 GB hard disk. I have Windows ’98 operating system. My problem is that when on the Net, my computer gives a message on many Websites "Your current security settings prohibit running Active X control on this page as a result the page may not be displayed correctly." After this, the screen goes blank and computer restart again. Secondly I have a problem regarding playing movies too as when I open media player and start playing it then also screen goes blank and the computer restarts.

A. Regarding your first problem, you can reduce your security parameter to accept that Active X codes by your browser. Normally, the Active X, codes are being used by notorious persons for illegitimate purposes like spreading virus, hacking etc. Most commonly for security reasons the Active X codes are disabled under high security settings. In order to allow Active X, click on the tools menu and then from the drop-down list, click on Internet options. Now from the Internet options window click on the security tab and reduce the setting to medium. Now click on apply and then click OK.

Q. My computer has the following configuration - P III, 350 MHz, 64 MB RAM, ISP = Glide Motorola, 56 KBPS internal modem, Windows ’98 SE operating system Hard disk 8.3 GB. My problem is that my Internet speed is slow and the status shows the data transfer rate at 9600. My other problem is that whenever I open a new browser window from the existing one or whenever I gos to any link, the new browser window opens but no data comes in that window. Please advice me on what to do?

A. Your problem is basically of slow Internet connection that causes the other problem mentioned by you. There could be internal as well as external reasons responsible for the slow Internet performs. The internal reasons could be a faulty telephone line, which means that telephone line is either cut or has too many joints in it. The fault in the telephone line could also be because of loose connections and open joints. In all these cases, it is better to replace the implement altogether with a new copper wire. Second, make sure that you have not installed extensions, and other gadgets like fax etc. on your telephone line. Then you should ensure that you have not used the correct modem driver. Also make sure that you have chosen the .com port speed of at least 57,600. These are some of the internal factors responsible for a good Internet speed. However, the Internet performance also depends quite a lot on the external factors like status of the telephone exchange, distance of your home/office from the telephone exchange, bandwidth of the ISP and services of the ISP in the locality. These questions can pinpoint your problem fairly well and help you solve it. However the shortcut of your problem is to try some other ISP and then compare the performance of the two.

Q. We have systems with networking of 9 number client computers and 1 number server. Windows NT 4.0 has been installed on server computer and Windows ’98 on client computers. All shared folders and files on client computers are accessible from server computer but on the other hand all shared folders that has been given read only access on server computer are accessible from client computers by using network neighbourhood as their files does not open .It gives the message of incorrect path. However this problem generally gets solved after the restart of the server.

A. Please mention the details of the hardware used by you, including the configuration of PCs and server and the LAN card. Normally, this type of a problem occurs either when the system is low on resources or some other application is running that hinders the network. In most of the cases, the anti-virus software causes this problem whereas in other cases, some other background applications are responsible for this problem. Also, you must check in the services section of the Control panel that the components related to networking like DHCP client, Net Logon, Network DDE, Server and all other settings are set to Automatic mode. This may also be one of the reasons for the problem being faced by you. Kindly check out for the possible solution to the problem.