IndiGo passengers harassed

Akash Ghai

Tribune News Service

Mohali, October 22 

Certain passengers, who have booked the Chandigarh-Bangalore flight of IndiGo, were a harassed lot at the Chandigarh international airport in Mohali today. There is no flight service at the airport on Sundays due to the ongoing repair work on the runway. The passengers alleged that they were not duly informed about the closure of runway on Sundays by the airline officials. 

Talking to Chandigarh Tribune, passengers, including RP Sharma, Mayank and Aditya, said they had booked tickets for the flight about two months ago. “The flight was scheduled to take off at 4.30 pm today,” they said.   

“Nobody told us about the cancellation of the flight. It’s the duty of the airline to inform all passengers about such developments. We all had faced harassment at the airport for hours. Nobody was there to help us,” alleged the passengers. 

Mayank, who came at the airport from Bathinda, said he had booked his ticket in July. “I came here in the morning and found the airport deserted. Then several other passengers also reached here. We all faced a lot of inconvenience,” said Mayank, alleging that the airline did not inform him about the cancellation of the flight. 

Sharma said no official of the airline was present at the counter. “We only got to know about the closure of the airport on Sundays from a policeman. Several passengers came here with their children. Its sheer harassment,” said Sharma. 

Sahil Gupta said he made a call to the customer care number of the airline. The person concerned told him that all passengers were duly informed about the development. “If we got information, why have we come here?” asked the miffed passenger. 

Despite repeated attempts, the officials of the airline could not be contacted for their comments.