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Shop told to
refund cost of shoes
Tribune
News Service
CHANDIGARH, May 5
The District Consumer Disputes Redressal Forum-II has
directed a shoe shop in Sector 19 to refund Rs 750 as the
price of a pair of shoes purchased from it along with
interest at the rate of 12 per cent from the date of the
purchase. A cost of Rs 250 has also been imposed for
causing harassment to the customer.
The complainant, Mr Ram
Kumar, a resident of Sector 20, alleged that he had
purchased a pair of shoes from Chief Shoes, Sector 19-C,
for Rs 750. But within a week of its use, the upper part
of the shoes started cracking and separating from the
sole. He further alleged that when the defect was brought
to the notice of the shopkeeper, he took back the shoes
and assured him that these would be replaced by new ones.
However, after retaining the shoes for 15 days, the
shopkeeper told him that in case of replacement 25 to 30
per cent of the price already paid would be deducted. Mr
Ram Kumar claimed the replacement of shoes without any
deduction.
On being served notice,
Chief Shoes did not file any reply and hence it was
proceeded ex parte.
After going through the
records, the forum bench comprising its President, Mr
R.P. Bajaj, and members, Mr H.S. Walia and Mrs Kamlesh
Gupta, held that ''it is a clear case of sale of
defective shoes by the shopkeeper to the complainant and
non-replacement of the defective shoes amounts to grave
deficiency of service on its part.''
In another similar case,
the forum directed Bata Shoe Store, Sector 22-D, to
refund the price of the shoes (Rs 99.95) to the
complainant along with costs of Rs 250.
The complainant, Mr
Satinder Mohan, alleged that he had purchased a pair of
shoes from Bata Shoe Store, Sector 22-D, for Rs 99.95.
However, within days of its purchase it got torn. When
the shopkeeper neither removed the fault nor refunded the
amount, the complainant claimed compensation for
harassment. As no one appeared on behalf of the
shopkeeper after notice was issued, it was proceeded
against ex parte. The forum after perusing the records
inferred that the pair of shoes sold was defective as it
got torn out soon after the purchase.
Cost
imposed
The District Consumer
Disputes Redressal Forum-II has imposed a cost of Rs 500
on a gas dealer for harassing a consumer on account of
release of a gas connection. In his complaint, Mr Suresh
Pal had alleged that he had booked a gas connection with
Mani Majra Gas Agency when he was staying in New Indira
colony, Mani Majra, and that later he shifted his
residence to Sector 26. On the maturity of the booking,
the dealer insisted upon the purchase of a gas stove
before the release of the gas connection. In its reply,
the representative of the gas agency contended that it
had never insisted on the purchase of a gas stove.
Moreover, since the complainant had shifted his residence
to Sector 26, he did not fall under its jurisdiction. The
forum Bench comprising its President, Mr R.P. Bajaj, and
member, Mrs Kamlesh Gupta, observed that during the
pendency of the case, the gas connection was released to
the complainant. He was also issued the DBC facility and
the transfer voucher to enable him to get the gas
connection from an agency in Sector 26. Hence, the
grievance of the complainant stood redressed.
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