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Forum fines HDFC Bank
Our Correspondent
Ludhiana, April 11
The District Consumer Disputes Redressal Forum has directed HDFC Bank to pay Rs 1,000 as compensation on account of deficiency in services along with Rs 500 as cost of litigation to Mr Nitin Goyal. In an ex-party judgement, the forum directed the bank to give credit to the consumer regarding balance amount of Rs 2,000. According to the complaint, Mr Goyal, a resident of Civil Lines, is having a saving account in the branch of the bank at Fountain Chowk, Civil Lines. The complainant stated before the forum that he deposited Rs 4,000 in his account on April 19, 2000. He stated that when he received the statement of account, he was surprised to know that instead of Rs 4,000, the bank had credited Rs 2,000 in his account. When he protested against the wrong entry he was told that the clerk who was dealing had resigned and he would go to her home to get Rs 2,000. However, the opposite party did not appear before the forum. The forum observed that the consumer had deposited Rs 4,000 in his account and according to the bank pass book the opposite party had not given the credit of Rs 2,000. The forum held that there was clear deficiency on the part of the bank as it did not give the credit of the full amount and accordingly the forum directed the respondent to pay compensation for that.

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