Chandigarh, June 28
In what might end up being the proverbial tip of the iceberg situation, a fee clerk, working in the PGI is likely to be chargesheeted for having issued a ‘no dues certificate’ after charging Rs 25 only, although the actual bill amounted to Rs 71,000.
The clerk, Balwinder Singh, had stated that it was a ‘clerical’ mistake and the patient’s attendants were called back the next day and they paid the entire amount, but an enquiry conducted into the incident has found the clerk guilty of attempted embezzlement. The clerk, meanwhile, has not been coming regularly on duty for the past one month and is being considered absent from duty by the PGI, authorities.
Sources said Balwinder Singh was posted at the emergency registration counter to cater to patients who were discharged during emergency hours. Some time last month, while on duty, he was to clear the dues of a patient who had died after a week’s stay in one of the private rooms and his attendants wanted to leave with the body immediately. The total bill of the patient’s hospital stay and various tests amounted to Rs 71,000, but the clerk issued a receipt of Rs 25 and handed over the ‘no dues certificate.’
The nurse on duty, who is to be given the certificate in order to get the discharge papers, noticed the discrepancy and the matter came to light. The patient’s relatives were called back and the total amount was charged from them, but the incident put a serious question mark on the honesty of the clerk, in particular, and the whole system of collection of fees from the patients leaving the PGI, in general.
Earlier, Balwinder Singh was posted in the PGI cafeteria and has recently been promoted as fee clerk. He is still on probation. According to sources in the PGI, the clerk’s lifestyle has undergone a complete change after promotion.
But then according to PGI sources, the whole method of the way fee is charged from patients when they are to leave is faulty enough for anyone to be able to misuse it. Apparently every person whose patient is to be discharged, has to be accompanied by an employee of the hospital to the fee section with the final payment due file in his custody, but generally the patient’s relatives or attendants are allowed to take the file on their own and get the ‘no dues certificate’.
Moreover, at the emergency counter, where bills are paid, the receipts are not registered in the computers immediately and are handwritten by the clerk on duty leaving a large scope for any unscrupulous employee to misuse his position. Sources also point out that these bills are also not included in the internal audit of the PGI and need to be thoroughly checked.