EDUCATION TRIBUNE Tuesday, March 11, 2003, Chandigarh, India

Getting ISO 9001: 2000 certificate for your organisation
D.D. Sharma
TANDARDS are documented agreements containing technical specifications or other precise criteria to be used consistently as rules, guidelines, or definitions of characteristics to ensure that our materials, products, processes and services are fit for their purposes.

DAV college releases future programme
Rashmi Talwar
O mark its golden jubilee, DAV College, Amritsar, has released a "dynamic vision charter document" outlining the upgradation enhancement and revision of its infrastructure and curriculum for global competitiveness. The institution envisages a plan to systematise human resource audit and future manpower planning, start new disciplines and take definite strides in revising the curriculum.




Getting ISO 9001: 2000 certificate for your organisation
D.D. Sharma

STANDARDS are documented agreements containing technical specifications or other precise criteria to be used consistently as rules, guidelines, or definitions of characteristics to ensure that our materials, products, processes and services are fit for their purposes.

ISO refers to International Organisation for Standardisation, based in Geneva, Switzerland. ISO is a non-governmental organisation established in 1987. It is a worldwide federation of national standards bodies (like Bureau of Indian Standards from India) from more than 130 countries one from each country. The mission and purpose of ISO is to promote harmonisation of standards and related activities in the world with a view to facilitating the international trade and exchange of goods and services.

There are more than 45 accreditation bodies of ISO worldwide, which are well-known among business community. These accreditation bodies are situated in different countries of the world and have their franchisees internationally. Then there are a number of national and local consultants who help the organisations to get ISO certification.

The unification or harmonisation of quality standards has not come to the forefront. Of late, the International Organisation for Standardisation (ISO) has developed and issued the ISO-9000 : 2000 series of standards. This has been adopted by over 100 countries. Initially, these standards were formulated in 1987. Then these were revised in 1994. The latest 2000 version of revised standards is available. The organisations, which have got accreditation earlier under ISO 9001, ISO 9002 or ISO 9003 (194 version) have to convert to ISO 9001 : 2000 certificate by changing their documentation according to this latest standard by December 15, 2003.

It may be noted at this juncture that ISO revises its standards after every five years. Of late there is only one operational standard "ISO 9001 : 2000 — Quality Management Systems requirements".

Quality Management

Leading and operating an organisation successfully requires that it is managed in a systematic and transparent manner. Success can result from implementing and maintaining a quality management system, because it is designed to continually improved performance by addressing needs of all interested parties. Eight quality management principles have been emphasised in ISO 9001 : 2000 to facilitate the achievement of quality objectives : (i) customer focus (2) leadership; (3) involvement of people; (4) process approach; (5) systems approach to management; (6) continual improvement; (7) factual approach to decision making; (8) mutually beneficial supplier relationships.


All requirements of this international standard are generic and intended to be applicable to all organisations regardless of type, size, nature, and products or services manufactured.

When any requirements of this international standard cannot be applied due to the nature of an organisation and its product, this can be considered for exclusion under Clause 7 of this standard.

The standard is also represented in the form of "Model of the Process Approach of QMS". The standard is represented in eight clauses out of which first four are introductory (1) scope (2) normative references (3) terms and conditions and (4) quality management system. The other four (5) management responsibility, (6) resource management, (7) product realisation, and (8) measurement, analysis and improvement have replaced 20 elements of the earlier standard-ISO 9000:1994.

Quality Management System

Stipulates the general requirements, process approach in documentation requirements, their control and records. This standard ensures that organisation implementing the QMS must fulfil the documentation requirements. The documentation include quality policy and quality objectives, quality manual, documented procedures, work instructions and records & formats. It is the responsibility of the top management of the organisation to ensure that quality objectives are met, quality policy is implemented, documents are under control through a person appointed as Management Representative (MR), and review meetings in this connection are conducted with information of review input and output.

Management Responsibility

Lays stress on responsibility of the top management. It emphasises on process approach that is the implementing organisation should identify its working in the form of Input à process à output relationship. Interaction among various processes must also be shown and their effectiveness measured. The organisation must ensure that processes are under monitoring and control and a continual improvement in the system is taking place.

Resource Management of the standard stresses on the top management of the implementing organisation that there should be adequate availability of physical, financial and human resources. Proper work environment and infrastructural support for effective implementation of the system are also needed to be provided by the top management for satisfying the customer requirement. Systems are to be established for appropriate design and development of products, purchasing, production, validation and control of monitoring and measuring devices.

Product Realisation of this standard explains the conditions for planning, customer-related processes, design and development, purchasing, production and service provision, and control of monitoring and measuring devices. This is in view of meeting customer requirements with regard to products and services.

Measurement, Analysis and Improvement says that the organisation shall plan and implement the monitoring, measurement, analysis and improvement processes which are needed. Monitoring and measurement for customer satisfaction, internal audit, measurement of product and processes is also emphasised. The organisation must ensure control of non-conforming product. The data regarding customer requirements and conformity to product requirement must be analysed. There must be proper methods for continual improvement, corrective action and preventive action so that quality is ensured.

With the help of a consultant, the implementing organisation must prepare documents after identifying the processes. Feedback forms duly filled are to be regularly procured from suppliers, customers and employees and their records must be maintained. After the organisation is sure that its quality system is operating satisfactorily, it must constitute a Team of Internal Auditors for carrying out audit of the system. Once the internal audit team is satisfied with the operations of organisation as per the provisions of QMS, a certifying body may be selected and invited for the Pre-audit. Any non-conformity found must be corrected and accreditation body may be requested for external audit. If the external audit does not pinpoint any major non-conformity, the organisation gets recommended for ISO 9001:2000 Certificate, which is awarded within a period of 15-20 days of recommendation.

Initially, this certificate is issued for three years’ period. The certification body conducts the surveillance surveys during this period in every six months. The organisation must ensure that the standard is carefully maintained showing continual improvement in processes and meeting customer requirement to its satisfaction.

The organisation has to bear all expenditures on documentation, consultants charges, and certification body fee. In addition, other miscellaneous expenditures such as boarding, lodging, transportation, and communication of the audit team are to be borne by the implementing organisation. The fee and other charges vary from organisation to organisation. These expenses may be dependent on the nature, size and business operations of the implementing organisation.

Dr D. D. Sharma is Professor, Department of Entrepreneurship Development and Industrial Coordination, TTTI, Chandigarh.


DAV college releases future programme
Rashmi Talwar

TO mark its golden jubilee, DAV College, Amritsar, has released a "dynamic vision charter document" outlining the upgradation enhancement and revision of its infrastructure and curriculum for global competitiveness.

The institution envisages a plan to systematise human resource audit and future manpower planning, start new disciplines and take definite strides in revising the curriculum.

The vision is a proposed document outlining steps to be taken to mark the completion of its 50 years in year 2005, prepared by principal Mr ML Aeri and his team. Apart from new courses like software development, genetics, IT applications, advanced materials, Bio in informatics, chemistry and physics, it would adapt new technology and revive ancient disciplines like Vedic mathematics, astronomy, yoga and meditation.

The thrust would be on making teaching in consonance with modern technology with the incorporation of tele-teaching and learning, tele-conferencing, 24-hour web-based services and computer networking.

Stressing on inculcating Vedic values of tolerance, compassion, sharing, and respect, it aims to establish a "vidya kosh" education fund from donations to help needy meritorius students.

The document targets to thwart attempts at commercialisation of education, warning that ‘merit’ and ‘discipline’ would be the first casualty.

Taking a stand for encouraging sports activities, the vision aims at providing liberal facilities and concessions to sportspersons corresponding with their performance. In addition to this, plans are underway for adventure sports, scientific and professional training.

Apart from promoting culture and arts, the NCC/NSS wings in the college, it stresses the need for development of a digital, virtual, multimedia and placement libraries. These would be equipped with e-journals, e-magazines and e-newspapers, besides networking with renowned libraries.

The institute envisages electronic governance in college administration at various levels like online admission, data exchange from other institutes, electronic library administration and computerised result analysis. The prime stress is on human resource cell for systematic audit and future manpower planning.

The document mentions its shortcomings of space constraint, government intention to withdraw aid and problems in redesigning, modifying and implementing curriculum.





Mar 19: Reserve Bank of India Services Board, Mumbai.

(1) Research Officers in Gr ‘B’ (29)

(2) Assistant Manager (Arch) in Gr ‘A’ (2)

(3) Legal Officers in Gr ‘B’ (10)

Elig: For (1): Master’s Deg in Stats/ Mathematical Stats/ Mathematical Eco/ Econometrics (55%) OR Master’s Deg in Maths (55%) & I-yr PG Dip in Stats OR M.Stat if ISI (55%).

For (2): Deg in Arch (1st div).

For (3): Bachelor’s deg in Law (50%, 2nd div)

Appln F, Selectn & other Details: Employment News (22-28 Feb) & website.

Mar 18: Life Insurance Corporation of India, Central Office "Yogakshema", Jeevan Bima Marg, Mumbai 400021.

Recruitment of Assistant Administrative Officer (150)

Elig: Bachelor’s/ Master’s Deg (55%). MBA/ MCAs prfd. Age: 21-30 yrs (on 1 Feb ’03).

Selectn: Written Test (all-India).

Appln F & Details: Employment News (22-28 Feb).


Mar 31: D/o Atomic Energy, Board of Research in Nuclear Sciences, Bhabha Atomic Research Centre, 4th Fl, Central Complex, Trombay, Mumbai-400085. Dr K S Krishnan Research Associateship (KSKRA)

In Branches of Engg & Sc.

Elig: Indian citizens. ME with 2 yrs wk ex in R&D OR PhD in Sc/ Engg. Age: Below 30 yrs (on 30 Jun) - (1st Div in UG/PG).

Selectn: Short-listed candidates will be called for Interview in Mumbai.

Appln F & Details: Employment News (22-28 Feb) & website.

Mar 31: Department of Science & Technology (M/o Sc & Tech)

DST Awards in Physiology/ Medicine

Elig: Bright students/ researchers in Physiol/ Med. Age: 20-25 (for students) & 25-30 (for researchers).

Appln F & Details: Website.

Mar 15: Indian School of Mines, Dhanbad 826004 (Deemed Univ)

Research Fellowship Prog (PhD): Engg/ Sc/ Mgt/ Humanities & Social Sc

Fellowship Amt: Rs 7000/- pm for MTech holders & Rs 6000/- pm for BTech/ MSc/ MSc Tech.

Selectn: Written Test (at 4 centres incl Del) & Interview.

Elig, Appln F & Details: Employment News (22-28 Feb).

Mar 31: The British Council, Chennai, Kolkata, Mumbai, New Delhi


British Chevening Scholarship-2003

Scheme C: Long-Term (Shared or Joint) Scholarship (for 1-yr PG studies at specific UK Univ.)

Appln F: At BCL or download from website.

Mar 31 ’03 Board of Research in Nuclear Sciences, (D/o Atomic Energy), 4th Fl, Central Complex, Trombay, Mumbai-400085

Dr K.S. Krishnan Research Associateship (KSKRA) in various branches of Engg & Sc

Elig: Indian Citizens. ME with 2 yrs wk ex in R&D with published wk/PhD (Sc/Engg). Age: Below 30 yrs (on 30 Jun)

Selectn: Interviews.

Appln F: Send in prescribed format with specified enclosures to above add.

Details: Employment News (24-30 Aug) or website.

Apr 15: Inlaks Foundation, PO Box 2108, Delhi 110007

Inlaks Scholarships

(For proj/study in any subject (except Engg & Comp Sc) in Europe, UK or USA).

Elig: Indian resident with Bachelor’s deg. Age: below 30-yr. Prior admission to course of study.

Appln F: Send stamped (Rs 6/-), self-add env (10 x 23 cms) to above add.

Physical Sciences

Apr 18: Indian Institute of Technology, Kharagpur 721302.

MSc (Phy/ Chem/ Maths/ Geol Sc/ Geophys)

Elig: Bachelor’s Deg.

Selectn: Written Test (1 Jun)

Appln F: Send request letter with Rs 500/-(SC/ ST: Rs 300/) by DD favouring "IIT, Kharagpur" drawn on SBI (0202) with self-add env (12 x 10") to above add.

Details: Employment News (8-14 Feb) & website.

Apr 7: Indian School of Mines, Dhanbad 826004 (Jhar)

MSc (2-yr): Appl Geol, Maths & Computing

MSc Tech (3-yr): Appl Geol, Appl Geophys

Elig: Appl Geol: BSc Geol (Hons) with 2 subj from PCM.

Appl Geophys: BSc Phys/Maths (Hons).

Maths & Computing: BSc Maths (Hons) with 2 subj from Phys/Chem/Geol/ Stats/Comp Sc.

Age: DoB-1 July ’79 (min).

Selectn: All India Entrance Exam (15 June).

Appln F: Send Rs 500/- by crossed DD favouring "Registrar, ISM" payable at SBI, Dhanbad (code: 1641) with unstamped, self-add env (25 x 12.5 cms) to Asst Registrar (Acad), at above add by 31 Mar or download from website.

Teaching & Education

Apr 15: Rashtriya Sanskrit Sansthan, Janakpuri, New Delhi 110058. (Deemed Univ)

Shiksha Shastri (BEd)

Elig: Passed Shastri/ BA (Skt) OR Acharya/ MA (Skt) (45%).

Selectn: Pre Shiksha Shastri Test (17 May).

Appln F: Send Rs 400/- by DD favouring "Director, Rashtriya Sanskrit Sansthan" payable at SBI, Delhi Cantt (code 0733) at above add.


Jun: State Bank Of India Officer’s Association Institute (D/o Hindi Corresp Edu), 229, NSC Bose Rd, Mercantile Plaza, II Floor, PB No. 1279, Chennai 600001

Diploma in Conversational Hindi (Tam/Eng Med)/Dip in Convnl Eng (Hin Med) (6-mth with 5 contact prog)

Elig: Open to all. Fees: Rs 500/-

Appln F: Send Rs 100/- by DD favouring "SBIOA Institute, Chennai" with self-add, stamped (Rs 6/-) env.

Details: Employment News (26 Oct-1 Nov).


Mar 15: National Law School of India University, Nagarbhavi, PO Bag No. 7201, Bangalore 560072 (Kar)

(1) Integrated BA, LLB (H) 5 - yr

(2) LLM (2-yr)

Elig: For 1: Cl 12 (50%). Age: Below 20 yrs (on 1 July ‘02);

For 2: BL/LLB/BA, LLB (H) (50%).

Selectn: Admission test (4 May).

Appln F: Send Rs 550/- by DD favouring "NLSIU" payable at B ‘lore to the Registrar at above add. Superscribe name of course on env.

Mar 31: National Law University, Administrative Block, (JNV University New Campus), Pali Road, Jodhpur 342001 (Raj). Ph: 0291-727883

National Entrance Test 2003

For admission to:

(1) Integrated UG: BA, LLB (H), BSc, LLB (H), BBA, LLB (H)

(2) PG Courses: (i) MBA, LLM; (ii) Constitutional Governance; (iii) Intellectual Property Courses; (iv) MBA, MBL

(3) Res Law courses

Elig: For 1) Cl 12 (50%). Age: 19-yrs

For (2) (i & ii) LLB, iii) BSc prefd; iv) UG Deg

Test: May 03.

Appln F: Send Rs 1000/- by DD favouring "The Registrar, NLU, Jodhpur" to the above add.

Apr 15: Symbiosis Law College, Senapati Bapat Road, Pune 411004

(020) 5655114/5651495

[email protected]

5-Yr Law Course, 2003-’04

Elig: Cl 12 (55%).

Selectn: All India Entrance Test (17 May, at 6 centres incldg Ch’ grh), Interview.

Appln F: Send Rs 1550/- by DD favouring "The Principal, Symbiosis Law College, Senapati Bapat Rd, Pune 411004" to above add.


Apr 11: Management Development Institute, Mehrauli Road, Sukhrali, Gurgaon 122001.

PG Prog in Mgt (3-yr, PT)

Selectn: Test (Apr 20) & Interview (4 May). Elig: Bachelor’s deg + 3-yr wk ex.

Appln F: Send crossed DD for Rs. 950/- favouring "Management Development Institute", payable at New Delhi, at above add or apply online by Apr 4.

Apr 25: TM Bhagalpur University, D/o Business Admin, Parwati, Bhagalpur 812007


Elig: Bachelor’s deg (50%)

Selectn: Entrance Test (Apr 27), GD & Interview.

Appln F: Send Rs 700/- favouring "HOD, MBA Programme" payable at Bhagalpur to above add.

Apr 30: Indian Institute of Forest Management, PB No. 357, Nehru Nagar, Bhopal-462003, (MP)

Ph: (0755) 2772878

Post Master Course in Natural Resource Mgt (2-yr)

(Recog by AIU as equiv to MPhil).

Elig: Masters’s Deg/Dip or equiv; Rel wk ex prefd.

Selectn: Written Test, Presentation & Interview.

Appln F: Send Rs 250/- by DD favouring "Director, IIFM", payable at Bhopal, to Coordinator-MRM Admissions at above add or download from website.

Apr 30: Indian Institute For Production Management, Kansbahal 770034 (Nr Rourkela, Orissa)

(1) PG Dip in: Engg Mgt (PGDEM) (1-yr, FT).

(2) Dip in: Maintenance Mgt & Condition Monitoring (DMM & CM) (6-mth, FT).

Elig: For 1: Engg Grad/BSc, 5-yrs indl ex.

For 2: Engg Deg/Dip/BSc with 1-2 yrs ex in maint or rel area.

Appln F: Send Rs 500/- by DD favouring "Indian Institute for Production Management" payable at Rourkela to above add. (Delhi: E-mail: [email protected])

May 2: Himachal Pradesh University, Institute of Management Studies, Shimla 171005. www.


Elig: Bachelor’s Deg (50%).

Selectn: MAT Scores (May 18), Appln Rating, GD, Interview.

Appln F: Send Rs 235/- by DD favouring "Director, Institute of Management Studies, HP University, Shimla 171005" to above add from Mar 3 onwards.

Apr 15: National Institute of Construction Management & Research (NICMAR), 25/1, Balewadi, NIA PO, Pune 411045.

(1) Adv Constructn Mgt (2-yr, FT) (Splzn: Infrastr Devp & Mgt; Real Estate Devp & Mgt; Bldg Services & Facilities Mgt)

(2) Construction Project Mgt (1-yr, PT)

(3) Construction Safety Mgt (1-yr, PT)

Campuses: For 1: Pune, Hy ‘bad & Del; For 2: Delhi & Hy’bad; For 3: M ‘bai & Hy’bad.

Elig: For 1: Grad in any br of Engg/Archi/Quant Surveying (55%), Maths in Cl 12.

For 2 & 3: BE/Dip (55%) with 3-yr wk ex, Maths in Cl 10.

Appln F: Send Rs 1000/- by DD favouring "NICMAR, Pune" to above add or contact at Delhi: Ph: 26123225-26.

Apr 5: Lal Bahadur Shastri Institute of Management, Shastri Sadan, Venkateshwara Mandir Marg, Sec-III, RK Puram, New Delhi 110022.

PG Prog in Mgt (3-yrs, PT)

Elig: Bachelor’s or equiv foreign degree with 2-yr wk ex.

Selctn : GD & Interview.

Appln F: Send Rs 975/- by DD favouring "Lal Bahadur Shastri Institute of Management" payable at Delhi, to the Admission Co-ordinator before Mar 31.


Apr 9: Rajkumari Amrit Kaur College of Nursing, Lajpat Nagar, New Delhi 110024

BSc (H) Nursing (4-yr)

Elig: SSC/ICSE (PCB & Eng, 50%). Age: Min 17 yrs (on 1 Oct ’03).

Selectn: Test (20 Jun ’03).

Appln F: Send Rs 150/- by IPO/DD favouring "Principal, RAK College of Nursing" payable at Delhi to above add by 21 Mar ’03.

Apr 8: Jawaharlal Institute of PG Medical Education & Research (JIPMER), Pondicherry 605006

MBBS 2003-04

Elig: Cl 12 PCB (Bot & Zool) & Eng. Age: 17 yrs (on/before Dec 31 ’03) Selectn: Entrance Exam (8 Jun at 6 centres)

Appln F: Send Rs 250/- (SC/ST: Rs 150/-) by DD favouring "Accounts Officer, JIPMER" payable at Bank of Baroda, Pondicherry br with 2 add slips (2"x3") to the Registrar (Academic) by 1 Apr.