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Compensate passenger, Roadways told
Our Correspondent
Ludhiana, March 25
In a significant decision, the Consumer Forum has penalised Punjab Roadways for not providing comfortable seating during journey to a passenger. As per the complaint, the passenger travelled from Moga to Ludhiana on a rainy day. To the utter shock of the complainant, the roof of the bus was leaking, and drenched the
complainant. The forum decided the case in favour of the complainant and directed the Director (Transport), Punjab, and General Manager, Punjab Roadways, Moga , to pay Rs 1,000 as compensation, besides retuning the bus fare charged from the consumer. Delivering the verdict, Mr Janeshwar Goyal, president, District Consumer Disputes Redressal Forum, Moga, observed: “When the opposite party(roadways) received the bus fare, it implies that the opposite party agreed to provide a comfortable journey to the passengers, including the complainant, up to their destination.” “But as has been discussed and found, the condition of the bus was bad and the complainant was inconvenient in the bus throughout his journey. It amounts to deficiency in rendering services by the opposite party and, therefore, the complainant is entitled to compensation,” the forum said. The complainant, Chandu Ram Verma, of Haibowal Kalan, Ludhiana, had alleged that on September 13, 2002, he boarded the bus from Moga. It was raining. After some
time, the the roof of the bus started leaking at several places, forcing the passengers to change their seats. Even he had to change his seat twice. “I was holding an umbrella which I kept on my side, but it fell from the bus, as there was a big hole on the floor of the bus. I got drenched and caught cold,” the complainant added.

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