thrives on calls
Customer services like call centres are likely to generate
2,83,000 jobs by 2008 despite the reservations expressed in certain US
quarters. With many call centres adopting measures to check the rising
attrition rate and high stress levels, the BPO sector promises rapid
and sustainable career growth, writes Shveta
centres a hub of positive work culture"
of us keep striving to bring out the best in ourselves. But Debasish
Das, Vice-President, HR and Training, Keane Worldzen, believes in
bringing out the best in others.
by Sandeep Joshi
My son is preparing to join a coaching class on how to enter a coaching centre.
trainers on the ascent
The BPO boom has not only generated employment for thousands of youngsters but also created the demand for various training professionals. Voice and accent trainers are highly sought after in the call centre industry. From helping modify the accent of tele-agents to designing training modules, the job of a voice trainer is a challenging one.
deliver more in a new job
Sagarika had completed her MBA from one of the most
prestigious business schools. She got a job in a leading multinational
bank as well. However, at the workplace she began to show a lot of
arrogance and attitude. She had several teething problems and became
very unpopular with her colleagues. So much so that she was politely
asked by her boss to put in her paper. Despite being so well-qualified
Sagarika couldnít keep her job!
Enter the world of e-commerce
Q I am a student of Class XII interested in e-commerce. What are the
basic skills required for this profession and its job prospects?
earn and learn?
Call: An Aspirantís Guide to Call Centers
by Roma Chadha
Tata McGraw Hill; pages 208; Rs 225
is a comprehensive guide not only for people aspiring to enter or move
up in the call centre industry but anyone wishing to upgrade
communication skills. Split into 10 chapters, the book begins by
examining the concepts and issues relevant to the BPO industry, like
types of call centers, the career pathway, salary structure and so on.