Does an exit interview help to
improve a company’s HR policy?
employee to find out the reasons for his exit is a practice followed
by several corporate houses as part of an exercise to improve staff
retention policies. Companies like Infosys and Wipro are giving a
lot of importance to feedback from their employees, even when they
are exiting, so as to modify their human resource (HR) policies. Manoj
Kumar presents arguments in favour and against.
an insight into employee's psyche"
Sr General Manager, Sales & Mktg,
TCL India Holding Pvt Ltd
The policy of
interviewing the employees at the time of exit can provide sound and
effective feedback to the company to understand their mindset and
the need to design appropriate orientation programmes for them.
An exit interview
will also give an opportunity to the employee to share his
experiences and complaints against the management and superiors.
He will feel important thinking that company has given him an
opportunity to tell " the truth about it."
will also come to know about the limitations in leadership and
communication skills of its supervisory and managerial staff. It
will enable it to chalk out programmes for their career growth
and personality development besides evolving a suitable
In the Indian
scenario (where employees may be retrenched), the exit
interviews can also be used as an opportunity for the
counselling of employees, who may not find it easy to find jobs
in the market. Otherwise, they may prove as "potential
enemies of the company" who could damage its reputation.
may use it to air biases against seniors"
— Navin Batta
Asst General Manager-North,
Thomson India Pvt Ltd
All leading companies
in India and abroad today have a policy of exit interviews but it
can backfire sometimes since employees may express biased opinions
against their seniors and colleagues.
the employee might be switching to another industry or starting
his own company, his views regarding the working of the company
may not carry too much weight and may not be of much use for the
should just be considered as one of the tools to understand the
psyche of the employees and to evolve a better and efficient
working environment. They need to be supplemented with day-
to-day feedback, suitable communication tools and induction
employees in the software or electronic industry may be leaving
the company just to explore better opportunities abroad. Thus,
they may not want to express objective views about the company
or the management.