Wednesday, June 21, 2006

BPOs to provide jobs in new areas

Receivable Management Services (RMS), one of the top companies in business accounting systems, is significantly expanding operations at its call centre in Gurgaon, and plans to open new centres in tier-II cities like Chandigarh, Ludhiana and Jaipur in the coming years.

Mr Anil Kumar, chief operating officer of the RMS India Private Limited, a 100 per cent subsidiary of the US-based RMS company, said that with India emerging as one of the world’s largest outsourcing centres, call centres are adding new services, including accounting and billing. Further, with expansion in tier-II cities, youths in small towns would get good jobs earlier confined to metros.

He said RMS was replicating its US-delivery BPO model creating a "blended solution" for servicing multinational clients. In the first phase, the company will invest $3m-$4m and increase it to $10 m in the next three years.

The Gurgaon-based Indian arm of RMS plans to recruit 1,000 employees in the ITES (IT-enabled services) sector in the first year, offering first party collections (calling in the client’s name) and third party collections. With an initial capacity of about 400 seats, the number will go up to 5000 people in three years.

The services deployed in collecting delinquent bills owed to a wide range of industries from banks, credit cards and other financial institutions to telecommunications, manufacturers, transportation companies, technology firms, and many others, he said.

RMS has a national presence in the US, and operations in Canada, Mexico and Hong Kong. "Our services have expanded across the receivable cycle, from electronic bill presentation, deduction management, cash application, credit card charge backs, as well as traditional collections," he said.

The Indian operations have strong support from Citigroup supporting the current and future expansion, he said, adding that RMS would offer multi-lingual collection services to global clients, including Arabic, German, Chinese, Dutch, Greek, Italian, Pharsi, Spanish, French and Vietnamese in addition to English.

— MK