THE OTHER SIDE OF
Work at the
call centres appears plush and well paid. But scratch the
surface and look what emerges: stress, stagnation and a string
of health problems.
in Bangalore looks at the Indian BPO industry. The middle class
loves it for the money and the better life it brings. Yet, it
worries if thereís a future beyond the call centres for the
well-heeled Ďcyber cooliesí
amount of training could fully prepare Arun S to deal with
Americans. Confident that he could speak in an American accent
and was doing a job he was trained for, Arun did not realise
what his foreign clients thought about him when he put on a fake
accent to pass off as a fellow national while taking their calls
sitting in a call centre in Bangalore.
all about money
Thereís many a
catch to working in call centres. Difficult hours and rude
customers are just two of the problems, reports Nilanjan
centre jobs lure those fresh out of college as well as the
middle-aged. Rajesh Gupta, 34, married with a daughter, has
been working in a BPO for nearly three years and has no
immediate plans of leaving.
knock: 721 not out
It was a day to
cheer for cricket. It was a day to rejoice for India when two
Hyderabad lads Bodepalli Manoj Kumar and Mohammed Shaibaaz Tumbi
bettered the Sachin-Kambli record by remaining not out at 721
during an inter-school match. Ramesh
Kandula talks to the top scorers
they took to the crease that Wednesday, the 15th of
November, the two teenagers probably had no inkling that they
would be batting their way into the record books.
a probing treatise on marriage, director Karan Johar is all set
to go into an unexplored territory ó to make an animation
Says the director
who is on lecture tours: "Itís my production houseís
first animation film, and Iím naturally very excited about
going into a new territory. Itís going to be based on a novel
concept, a complete feature film like any Dharma Production with
songs, emotions... you name it.
Back to Beatles
hand-painted psychedelic jacket made for former Beatle John
Lennon in 1967, and a guitar played by his bandmate George
Harrison will be put up for sale at an auction, slated to be
held in London on November 30.