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I hope you have kept the cash receipt safe. Enclose a photocopy of the cash receipt and write to the shopkeeper explaining the problem. You can also take a picture of the saree and send it along for better effect. Remember, under the Consumer Protection Act, which defines the rights of consumers, the saree is now a "defective product" and you have a right to a full refund or a defect-free replacement (whatever you prefer).
Can one file a complaint before the consumer court without a receipt? The shopkeeper against whom I want to file a case did not give me a receipt for the defective cellphone battery. A cash receipt carrying details of the retailer (including his address), description of the goods sold and it’s cost is very essential to prove the sale of the product. Without it, your case may well get dismissed, unless you can produce some other proof of purchase. That’s why it’s absolutely essential that you collect receipts for purchases.
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