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Ticket-booking website penalised

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Amarjot Kaur

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Tribune News Service

Chandigarh, December 23

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Despite availing a full refund of Rs 3,177 from www.bookmyshow.com for two tickets that city resident Akashdeep Singh purchased for a music concert by Punjabi singer Satinder Sartaaj, which the website claimed was to be held at Tagore Theatre on June 22, 2018 at 7 pm, he filed a case against the ticket-booking website in the District Consumer Disputes Redressal Forum-I.

In a judgement order pronounced by president Rattan Singh Thakur and member Surjeet Kaur, the booking company, BookMyShow, has been held liable to pay Rs 5,000 as compensation for negligence, unfair trade practice and deficiency in service, along with Rs 5,000 as costs of litigation to Akashdeep.

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Singh claimed that the ticket booking website, owned by Mumbai-based Bigtree Entertainment Private Limited, had put up incorrect information regarding Sartaaj’s concert and when he reached the venue on the scheduled date and time, he was shocked to learn that there was no such show happening. Feeling embarrassed, when he contacted www.bookmyshow.com’s helpline number, he was told that the show might be held on August 15, 2018.

On not receiving any justification for his query about tickets sold for a concert that had been cancelled without any prior intimation, on June 22 Singh sent an email demanding a refund of the money and compensation for the harassment and humiliation caused to him. Though the booking website, on June 30, 2018, refunded Rs 3,177 to his bank account, they didn’t pay up for the harassment caused to him.

The order

In a judgement order pronounced by president Rattan Singh Thakur and member Surjeet Kaur, the ticket booking company, BookMyShow, has been held liable to pay Rs 5,000 as compensation for negligence, unfair trade practice and deficiency in service, along with Rs 5,000 as costs of litigation to Akashdeep.

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