Tuesday, October 22, 2019

Posted at: Feb 28, 2019, 7:56 AM; last updated: Feb 28, 2019, 7:56 AM (IST)

Passenger charter for air travellers’ rights unveiled

New Delhi, February 27

Civil Aviation Minister Suresh Prabhu today released the passenger charter which specifies rights of air travellers.

It states that if a domestic flight is expected to be delayed by over six hours, then the airline would offer an option of “alternate flight” to the passenger within that time, or it will refund the full amount.

It also said that if a passenger is informed of flight cancellation less than two weeks before departure, the airline must offer an alternate flight to passenger or refund the ticket completely.

At the time of booking, the airline must clearly “indicate” the amount of refund money that will be given to passenger in case of cancellation, the charter states.

If any passenger is denied boarding due to over booking of a flight, the passenger would not be liable to hold airline for compensation if he or she is given an alternate flight within one hour of original flight’s departure, it states. — PTI 


All readers are invited to post comments responsibly. Any messages with foul language or inciting hatred will be deleted. Comments with all capital letters will also be deleted. Readers are encouraged to flag the comments they feel are inappropriate.
The views expressed in the Comments section are of the individuals writing the post. The Tribune does not endorse or support the views in these posts in any manner.
Share On