20% under home isolation not attending IVR calls in Mohali

Tribune News Service
Mohali, May 5

The Mohali Administration has started contacting patients placed in home isolation through automated interactive voice response (IVR) calls wherein the latter are asked to update their health status. However, 20% patients do not respond to the calls either due to ignorance or because of doubts about the credibility of the call.

Making it clear to the public that the IVR calls on behalf of the District Administration are being made to Covid patients from telephone number 01726132106, the Mohali DC asked the people not to mark the number as spam because that may lead others to doubt the authenticity of the calls.

614 challans, 35 FIRs in Mohali dist

Mohali: The police have issued 614 challans to persons who were caught not wearing masks in public places in Mohali district in the past 24 hours. As many as 129 vehicles have been impounded for movement during the lockdown without a valid reason. Thirtyfive FIRs have been registered against the owners of 25 shops and one wine shop, and nine persons for Covid violations. TNS

Besides, it is a one-way call only. There is no facility to call back to this number. The patients can call to the Covid Control Room, if need be. The IVR calls are made to a patients around 5pm but if the patient fails to attend it, then he/she is called again at 6 pm. In case he/she doesn’t respond to the second call as well then a third attempt is made at 7pm. The calls are made daily for 14 days of home isolation period and if the patient updates his status as that requiring medical help, then the system flags it red which thereafter is attended by a team of doctors.

CII delegation bats for shopkeepers

A delegation of the Chamber of Commerce and Industry (CII), led by its president Vineet Verma called on DSP (City 1) Gursher Singh and informed him of the difficulties faced by shopkeepers. A memorandum was also submitted to the DSP that states the shopkeepers were against the “half-baked and unreasonable” lockdown imposed by the government and considered these orders against the traders. The letter demanded that either a complete lockdown be imposed or all their grievances be resolved.

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