‘First-in-first-out system’ for application disposal launched in UT Estate Office

The UT Estate Office has implemented the FIFO (first-in-first-out) system for the processing of all service applications in order to ensure transparency and fairness in service delivery.

Under the FIFO system, applications are processed strictly in the order in which these are received on the online portal. The application that is submitted first is taken up for processing first and those filed later are taken up only after the earlier ones have been dealt with. The FIFO mechanism is system-driven. Technical controls have been built into the online system to ensure strict compliance. Officials at any level are not permitted and will not be able to process an application out of turn, while an earlier-dated application of the same service remains pending.

The system itself does not allow out-of-sequence processing of applications.

It will completely eliminate preferential or selective dealing. All applications are now processed purely on a turn basis, ensuring fairness and transparency in service delivery. Further, by removing human discretion in the sequencing of service applications, the FIFO mechanism helps in curbing any scope of unfair practices and enhances public trust in the official working of this office.

The Estate Officer stated that, in addition to the implementation of the FIFO system, the Estate Office has undertaken several citizen-friendly reforms including rationalisation of document requirements, simplification of application procedures through reduced documentation, and a shift towards complete online and computerised processing of services.

The Estate Officer said in coming months, applicants would be able to avail of all services online.