CM launches digital platforms for citizen services, EWS admissions
Chief Minister Rekha Gupta on Saturday unveiled a series of digital governance reforms, including a centralised grievance redressal system, an Aadhaar-linked admission platform for economically weaker sections (EWS) and expanded e-District services through the Common Service Centre (CSC) network.
The initiatives are designed to integrate previously fragmented departmental systems, allowing real-time monitoring, escalation mechanisms, and improved accountability in complaint resolution and service delivery.
Launching the CM Jan Sunwai Portal and mobile app, Gupta said the reforms “eliminate the distance between government and citizens through technology.” The platform will serve as a single window for complaints across the Municipal Corporation of Delhi (MCD), Delhi Development Authority (DDA), Delhi Police, and all Delhi government departments. Complaints can be submitted online, via mobile app, call centre, or offline at the Chief Minister’s Office. Each submission receives a unique reference ID and SMS updates, with automatic escalation to higher authorities if citizens are dissatisfied.
Physical public hearings will continue, but the digital system aims to enhance traceability and accountability within departments.
A key component is the overhaul of the admission process for EWS, Disadvantaged Group (DG), and Children With Special Needs (CWSN) categories. The new cloud-based system includes Aadhaar authentication, digital birth certificate verification, and online income checks to prevent duplication and middleman interference. Delhi Education Minister Ashish Sood said the portal “will prevent duplication and irregularities,” ensuring free education benefits reach eligible children.
The government has also integrated nearly 75 e-District services through more than 7,000 CSC outlets across Delhi, providing certificates, birth and death registrations, and social welfare, labour and food supply services for Rs 30 per service. The reforms aim to reduce overcharging and make essential services more accessible.
Additionally, the CM Pragati portal creates a digital inventory of Delhi government assets, allowing oversight of project approvals, pending files, and departmental delays. IT Minister Pankaj Kumar Singh highlighted that over 200 departments now operate through e-Office and a Cyber Crisis Management Plan has been implemented to strengthen data security.
The reforms reflect a governance strategy focused on digital verification, centralised monitoring, and reduced discretionary decision-making, positioning technology at the core of administrative accountability in the national capital.
