Delhi Police get ISO certification for digital records

The State Crime Records Bureau (SCRB) of the Delhi Police Crime Branch was awarded the Quality Management Systems (QMS) Certification under ISO 9001:2015 by the Bureau of Indian Standards, Government of India, for its management of digital crime records. The certification recognises SCRB’s systems for the online registration and processing of e-FIRs related to motor vehicle theft and property theft, e-NCR, Zero Cyber FIR and Lost Reports, along with seamless integration of data with the Crime and Criminal Tracking Network & Systems (CCTNS) platform.

Officials said the certification marks a significant milestone in the adoption of technology-driven policing and reflects the sustained efforts of the SCRB team to ensure efficient, transparent and citizen-centric service delivery. The SCRB team has played a key role in achieving and maintaining the certification by ensuring continuous monitoring of data quality and compliance, real-time coordination with districts and police stations, timely resolution of technical and procedural issues, and regular guidance and capacity-building initiatives.