3,942 plaints resolved at Hisar Samadhan Shivirs

A total of 6,026 complaints have been received during the Samadhan Shivirs so far in Hisar district, of which 3,942 have been resolved. This was stated by Deputy Commissioner Mahender Pal following a review meeting held here on Friday.

The Deputy Commissioner said that 1,577 non-viable and false complaints had been rejected by the departments concerned, while 242 complaints are currently pending. As many as 259 complaints have been marked for re-examination at the request of complainants, while six cases are under consideration in various courts.

The Deputy Commissioner attended a review meeting of the Samadhan Shivir Cell held via video conferencing under the chairmanship of Vijayendra Kumar, Additional Chief Secretary, Haryana Cooperation Department.

After the meeting, the Deputy Commissioner stated that every complaint received through the Samadhan Shivirs is being closely monitored by the state government and negligence at any level will not be tolerated. He directed all heads of departments to treat complaints received at the camps not as a formality but as a responsibility. He further instructed that pending complaints should be resolved within the stipulated time and that concrete action must be ensured in every case.

Additional Deputy Commissioner Utsav Anand also held a review meeting with all heads of departments regarding complaints received in the Samadhan Shivirs. He directed officials to ensure that, after resolving a complaint, the Action Taken Report (ATR) is submitted in the prescribed format and uploaded immediately on the Samadhan Cell portal as no complaint will be considered resolved without an ATR.

The ADC added that complaints reopened two or more times must be handled seriously and must be uploaded on the portal after obtaining the signatures of the complainant, an eminent person, and the concerned SDM.