Ambala DC directs officials to resolve Samadhan Shivir complaints on priority

Ambala Deputy Commissioner Ajay Singh Tomer chaired a Samadhan Shivir at his office on Monday. He directed officials to resolve the complaints being received in the Samadhan Shivirs on priority and ensure that the beneficiaries get the benefits of welfare policies.

The Deputy Commissioner said a clear instruction has been issued to the officials to take every complaint received at the grievance redressal camps seriously and resolve them promptly. "Addressing the problems of the public is the administration's top priority. All the departments should work with better coordination. People should also be informed about departmental schemes so that eligible citizens can avail the benefits of the government's welfare schemes without any difficulty," he said.

The Deputy Commissioner also instructed the officials to ensure timely resolution of complaints received at the grievance redressal camps being held at the district and subdivisional levels. He also directed the officials to ensure that the complaints received at the camps are uploaded on the portal. He also inquired about pending complaints and issued instructions.

During the Samadhan Shivir, Satya Devi, a resident of Sultanpur, raised a grievance regarding her widow pension. Aman Kumar, a resident of Lalana village, flagged an issue related to Family ID. Dhani Ram, a resident of Model Town, sought correction in his father's name on his Family ID, besides creation of a ration card. Shobha, a resident of Nai Indrapuri, submitted a complaint about not receiving ration, while Sohan Singh, a resident of Humayunpur, raised a complaint regarding the cancellation of his ration card. The Deputy Commissioner instructed the officials concerned to take immediate action on all the complaints received.

He said that as per the instructions of the state government, Samadhan Shivirs are being organised regularly in Ambala district at the district level as well as at the subdivisional level. Through these camps, the problems of the general public are being addressed on a priority basis.