Civic authority at Gurugram faces backlash over unresolved complaints

The Municipal Corporation of Gurugram (MCG) has been organising ‘Samadhan Shivirs’ for the past six weeks to address local residents’ civic issues. However, some residents are returning repeatedly with unresolved complaints, alleging their problems are not being properly addressed.

MCG officials insist no complaint has been closed without the complainant’s satisfaction.

Gaurav Pandey, a shopkeeper from Huda Market, attended the ‘Samadhan Shivir’ for the second time to report a blocked sewer line causing sewage overflow in the parking area. He said the problem had been raised multiple times over the past three months but to no avail.

Rao Bhagat Singh, President of the RWA (Residents Welfare Association) of Uppal’s Southend Society, also came for the second time, complaining a water pump had not been repaired despite his previous visit to the ‘Shivir’ on November 6.

Rajesh Yadav, president of the RWA of Sector 15 Part 2, expressed frustration over unpaid maintenance funds for parks, stating the civic body had failed to release the payments for five months.

Out of a total of 909 complaints received, 441 had been resolved, 30 rejected and 438 were pending.

MCG Commissioner Ashok Kumar Garg stated all complaints received at the ‘Samadhan Shivirs’ were attended to; however, some problems require additional funds, machinery or time to resolve. He said all complaints would be handled in a time-bound manner and action would be taken against officials if any lapses were found.