Fake call centre busted in Gurugram

Sanjay Yadav

Tribune News Service

Gurugram, August 16

The cybercrime unit in collaboration with the CM flying squad busted yet another fake call centre here on Friday.

Over 30 men and women, including the mastermind, working as employees in the call centre being run in Udyog Vihar Phase-1 were nabbed by the police.

The accused duped foreigners through pop-ups offering technical support, antivirus, etc., said the police, adding that two main server laptops have also been seized.

“The call centre employees used to send a link of virus through pop-up on illegal or porn sites. When foreign customers accessed these sites, the virus bugged their system. The customers then called the centre and they offered solutions,” revealed Inderjeet Singh, DSP, CM squad.

“They asked foreign nationals to purchase iTunes gift cards and then took their number and charged 300 to 700 dollars from one customer,” he said.

The CM squad and cybercrime unit conducted a joint raid after getting a tip off that a fake call centre was being run from plot No. 108, Udyog Vihar Phase-1.

When the team reached the spot, more than 30 employees were busy on computers and laptops, said police.

Majority were busy making calls in English using their headphones and working on their computer systems. They did not possess any valid OSP (Other Service Providers) licence from Department of Telecommunications or any other agreement related to their work, police added.

Police detained more than 30 people and arrested six, including the call centre owner and manager.

The arrested accused have been identified as call centre owner Abhinandan Kumar, a resident of Dwarka, Delhi; manager Sunit Gautam, who lives in Hauz Khas, Delhi; and Saurabh Shankar, Ajay, Harender Singh and Manipur resident Huidrom Samson Meitei.

“The masterminds behind the call centre are Abhinandan Kumar and Sunit Gautam. Their employees sent the link through Go to Assist, Any Desk, Team Viewer, Log Main and Ammy and then sent it to their technical team who charged in dollars in the name of providing technical help. With this trick they duped many and we are interrogating the accused after taking them on police remand,” said Gurugram Police Commissioner KK Rao.

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