Redressal system for drivers, conductors at Karnal depot

Tribune News Service

Karnal, November 26

To resolve the grievances of drivers, conductors and workshop staff members, the Karnal depot of Haryana Roadways has come up with a new complaint redress mechanism system on the patterns of CM Window.

Under this initiative, an employee who is unable to visit the office of the department to get his issue resolved due to his odd working hours, only has to lodge his complaint in the register kept at the duty section from where the buses depart for their routes. The team members assigned for the initiative would resolve his complaint within a week and would also inform the complainant telephonically.

It is believed that the initiative would reduce corruption as in the absence of time, most of the employees take help of middlemen to get their work done.

“We have introduced this as due to odd working hours, most employees find it difficult to get complaints on assured career progression, workshop, bus, route, pending case of misconduct and others resolved,” said Pradhuman Singh, GM, Karnal depot.

“The complaint will be resolved by the branch concerned within a week and the complainant be informed. If there is a complaint having long duration nature, the complainant will be informed telephonically about the deadline as to when his work will be done,” he stated.

The GM said they had formed a separate team, led by a nodal officer, to focus on these complaints.

“The complaint registered will directly be sent to my office in the evening on daily basis and my office will further send the complaint to the branch concerned, asking it to resolve it in a fixed time.” The team members would take feedback of each complaint and a weekly review meeting would be held to review the status.

The employees appreciated the initiative. Ved Parkash, an employee, said it was a welcome step by the GM to resolve the complaints of the employees.