Here to serve, be polite, Sewa Kendra staff told

Zero-tolerance policy must be adopted against any sort of inordinate delay, says DC during surprise checking

Here to serve, be polite, Sewa Kendra staff told

DC Ghanshyam Thori speaks to visitors during a surprise check at a Sewa Kendra in Jalandhar on Monday. Tribune Photo

Tribune News Service

Jalandhar, January 11

To ensure citizen-centric services to people in a time-bound and hassle-free manner, Deputy Commissioner Ghanshyam Thori conducted surprise checking at the Sewa Kendra at the District Administrative Complex here on Monday.

The Deputy Commissioner said Sewa Kendras must ensure prompt delivery of services to those who visit. He said Sewa Kendras were opened by the state government to facilitate people and any sort of laxity on their part would not be tolerated at any cost.

He visited various service delivery counters and interacted with the public while taking their valuable feedback. Thori reviewed various phases of citizen-centric services from issuing of a token number to delivery of the service.

The DC said zero-tolerance policy must be adopted against any sort of inordinate delay by the Sewa Kendras and stern action would be taken against the management of the Sewa Kendra. He said services must be provided to people within 25 minutes of getting the token, adding that this norm must be implemented in the right earnest.

The DC also asked the staff to be polite and courteous to people as they were here to serve them. The work distribution among the staff members must be done in a proper manner to streamline the system, he said.

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