Home delivery: Residents still on complaint mode

Deepkamal Kaur

Tribune News Service

Jalandhar, March 27

As the district administration today claimed to have streamlined its mechanism for supplying essential commodities to people on their doorstep, complaints continue to pour in at the control room and even on social media platforms on Day 3 today.

Administrative officials said today that they had supplied 1.4 lakh litres of milk, milk products, medicines and 4,694 quintals of fruits and vegetables to residents. But some residents continued to lodge complaints.

Trying to contact the administration through Twitter, city resident Amrit Singh Hayre wrote: “No one is picking up call at grocery and medicine stores. Some numbers are coming switched off.”

Another Twitter user Mahima Monga wrote: “Trying to call grocery stores mentioned on the list since morning. They are not even picking up and most of the numbers are switched off. They are not even replying to WhatsApp messgaes. I am doing my bit by staying at home and expect you to do yours.”

She even put up the screenshot of numbers dialled by her. Another Twitter user put up a mobile screenshot wherein a shopping mall chain dealer from Rama Mandi told him that he was cancelling his order as there was no delivery partner available in the area. The irritated resident wrote: “Hoax in the name of home delivery is run by the administration. None of the numbers are working. At least call on them before spreading this information in the public. They aren’t even using WhatsApp.”

Meanwhile, DC Varinder K Sharma made an emotional appeal to residents saying: “Administration officers are not marketing guys. They are playing such a role for the first time, hence, need time to put the system in place. We are revising the phone number lists daily. We have even changed control room numbers. Please go through the updated lists available on Coronaon jalandhar.nic.in portal.”

Milkfed General Manager Rupinder Singh Sekhon said the cooperative had supplied 1.40 lakh litres of milk to people of the district. Besides, the supply of milk, 1,100 kg of cheese, and 11,000 kg of curd were distributed through authorised dealers of Verka in every locality.T eams of the Milkfed also collected 3,10,000 litres milk from dairy farmers in villages to ensure supply of milk on Saturday.

Teams led by Drug Control Officer Kamal Kamboj claimed that they were trying to streamline the supply of drugs and medicines in the district by ensuring smooth coordination between drug stockists, retailers and people. She also coordinated with the control room where the demand of drugs was being raised by people and ensured that most of the same was delivered on time.

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