Petrol pump to pay Rs 10,000 penalty for poor amenities

Our Correspondent

Ludhiana, June 20

The public sector oil company – Hindustan Petroleum Corporation Limited (HPCL) – has imposed a penalty of Rs10,000 besides issuing warning to one of its dealers in the city. The penalty has been imposed on Pathak Power Point, Ludhiana-Chandigarh Road, for poor public utilities and amenities at the outlet.

A city-based social activist Gajjan Singh Jassal had lodged a complaint on April 17, 2021, with the HPCL management and the District Food and Supplies Controller about poor condition of toilet, drinking water block, non-availability of free air service for vehicles and poor sanitation at the petrol pump.

Later, a team of the Food and Supplies Department had also conducted an inspection of the petrol pump, which had prima facie corroborated the complaint lodged by Jassal.

The HPCL Chief Regional Manager, Chandigarh region (Retail), through his office letter dated May 26, 2021, intimated the owner of Pathak Power Point that after perusal of reply received to the show-cause notice it had been decided that for minor deficiencies like poor condition of toilet, drinking water block, refusal to provide complaint book and alleged misbehaviour with the customer, all being first offences, warning was being issued.

Further, the complaint of non-availability of free air being second offence in a period of five years, a penalty of Rs10,000 had been imposed as per clause 8.4 (iii) of MDG (Marketing discipline guidelines). The erring dealer has been directed by the company to send the amount of penalty by a bank draft within 10 days of the receipt of the letter failing which the amount would be deducted from his account.

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