Resolving plaints

PSPCL opts social media to reach consumers

PSPCL opts social media to reach consumers

PSPCL Chairman-cum-Managing Director A Venu Prasad chairs a meeting with officials in Ludhiana.

Tribune News Service

Ludhiana, December 19

Punjab State Power Corporation Limited has taken the route of social media to reach its consumers. Now, consumers can contact PSPCL through customer care email, Facebook, Twitter, Instagram, WhatsApp and mobile app to get their complaints resolved.

A Venu Prasad, Chairman-cum-Managing Director, PSPCL, visited Ludhiana today to take stock of all preparations.

“This move is a part of the comprehensive plan chalked out by the department to ensure quality, reliable and uninterrupted power supply to all consumers, especially farming and industrial sector, in the upcoming paddy season 2021,” said PSPCL officials.

Prasad examined the working of call centre in Chaura Bazaar and Janta Nagar, both available on toll free number 1912 and highlighted that to earn the trust of consumers, it was important to hear their complaints and resolve them immediately.

“The PSPCL has set up round the clock electricity call centre. Recently, a new building for the centre has been constructed at 66KV GIS substation in Chaura Bazaar,” Prasad added.

“Apart from registering complaint by calling or sending SMS at 1912, the consumer can also use PSPCL mobile app to register and track status of his/her complaint,” said Prasad.

“If not satisfied with resolution of the complaint, the consumer can contact PSPCL through customer care email (1912@pspcl.in), Facebook (fb.com/pspclpb), Twitter (twitter.com/PSPCLPb), Instagram (instagram.com/PSPCLPb) or WhatsApp at 96461-06835,” Prasad added.

“A special control room has been setup for dealing with complaints during the paddy season. One can contact paddy control room at 96461-06835 or 96461-06836 to get his/her complaint registered and redressed,” said Prasad.

Prasad also directed officials to ensure completion of repair/maintenance works of transmission lines/grids, sub-stations and transformers at the earliest.

“Overloaded transformers supplying power to tube wells should be de-loaded in advance without any delay before the ensuing paddy season to facilitate consumers in rural areas so that smooth power supply could be ensured to consumers especially farmers,” Prasad added.

Directions had already been issued to field officers to complete developmental works by January 15, 2021, to solve problems of transmission lines/transformers and tree cuttings well in time, said Prasad.

He also appealed to consumers to help department in curbing the menace of power theft. He asked them to report about power theft to the department and assured that the name of the complainant would be kept confidential.

Tribune Shorts


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