PSPCL’s expanded call centre inaugurated

Ludhiana, June 23

The expanded customer call centre of the Punjab State Power Corporation Limited (PSPCL) at the Janta Nagar Division here was dedicated to consumers by DPS Grewal, Director of Distribution, PSPCL, on Tuesday. He said several customer-centric initiatives such as expanding customer care facilities and various strengthening works of 11 kV and 66 kV transmission systems were undertaken by the power utility.

He said as a part of the PSPCL’s continuous endeavour to improve its services, the call centre at Janta Nagar has been expanded from 40 to 60 seats with a total cost of Rs 31.01 lakhs in addition to the 60-seat capacity call centre at Chaura Bazaar which was launched last year. With this, the total capacity of 1,912 call centre has gone up to 120 seats. Grewal said several critical transmission works had been commissioned in the last one month. Grewal further said the work of conductor augmentation and shifting from rail pole to towers of 9-km long 66 kV line from 220 kV substation Handiaya to 66 kV substation Barnala was also stalled which has now been completed at a cost of Rs 2 crore. — OC

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