Strengthen online desks to deal with plaints, SHOs in Ludhiana district told

Nikhil Bhardwaj

Tribune News Service

Ludhiana, April 20

After the Ludhiana police suspended public dealing due to the rise of Covid cases in the district, police station heads have been told to strengthen their online desks to deal with complaints.

The SHOs have also told their staff to avoid public dealing and attend only those persons who have some emergency and needs immediate help. The police personnel have also been told to postpone routine inquiries (cases), which are not of urgent nature.

During a visit to some of the police stations, it was observed that police officials have started putting notices outside the stations which state that public dealing have been stopped at police stations and routine complaints should be sent either on police station email or the email of the Police Commissioner, Ludhiana.

Kotwali police station SHO Harjit Singh said since routine public dealing at police stations have been suspended till April 30, police station staff have been told to take due precautions and attend only urgent cases.

“We have deployed police personnel at the main gate of the station to prevent the entry of visitors and the person at the gate will attend the visitor. If the visitor has any urgency, the police will let him/her enter the station. Otherwise, the person will be asked to send complaint via email or they can also take the complaint at the gate for further action, SHO Harjit said.

The SHO said after receiving a complaint via email, the same will be assigned to the investigating officer who would contact the complainant and start the investigation.

“Our team at the police station will continue to clear backlog of complaints in minimum possible time.

Focal Point SHO Davinder Sharma said due to the suspension of public dealing, cops at the station were told to postpone all sittings of disputing parties and make use of phones to solve problems. “We will not call any disputing parties involved in matrimonial disputes or other normal such cases. We will try to sort out such cases by interacting with parties through phone and if still parties seek sittings, we will call them after improvement in the present Covid situation,” said Davinder.

The SHO said the police would not miss any major crime spot where police presence was required as the police would reach the spot by taking all Covid safety precautions.

Due to the ongoing second wave of Covid, we have suspended routine public dealing in police stations and offices of the Ludhiana police till April 30.

The police said the public is requested to contact the police on our email id [email protected]

However, emergency cases would continue to be attended. People can interact for their grievances online with the CP, Ludhiana, daily via Zoom app from 12 noon to 1 pm, Monday to Friday.

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