Punjab man claims toll plaza deducted money from his account while he was ‘chilling at home’

Chandigarh, August 16

A man in Punjab has reported an illegal deduction of Rs 220 from his account at LadowalToll Plaza while he claimed that he was “chilling” at home.

Sunderdeep Singh took to X and shared a screenshot of the transaction, which showed the deduction was made at Ladowal Toll Plaza on August 14, 2024, at 2 PM.

Hi! @FASTag_NETC Money is deducted when I am chilling at home and haven’t even travelled to that route this month. What’s going on? pic.twitter.com/LtnONNNwdr

— Sunderdeep - Volklub (@volklub) August 14, 2024

He claimed he did not travel on that route this month, flagging suspicion at the unauthorised deduction.

"Hi, FASTag NETC. Money is deducted when I am chilling at home and haven't even travelled that route this month. What's going on?" he wrote.

Hi, we’re here to help you. We request you to elaborate on your concern with details via DM so that we can assist you better. Thanks.https://t.co/TQmrE6OySI

— FASTag NETC (@FASTag_NETC) August 15, 2024

The screenshot reflected Rs 790 was his balance in the FASTag account after the deduction.

FASTag then asked Singh to visit the customer service desk of the issuing bank and raise an issue.

They assured him that his complaint would be reviewed, and a chargeback would be raised for the incorrect deduction if it was found to be erroneous.

"Hi, please get in touch with the issuing bank's customer service desk to report the incorrect deduction issue. They will review your complaint and raise a chargeback for the incorrectly deducted fare based on its merit. Thank you," The FASTag NETC reply has gone viral, with several users in the comment section complaining of facing a similar problem.

Most useless tech in India right now is @FASTag_NETC

— shubhankar sinha (@shubhan51626314) August 14, 2024