Soon, single number call centre for plaints in Punjab

Chandigarh, April 20

The state is all set to have a unified statewide single number call centre to address all citizen-centric grievances by the end of the month.

Chief Minister Capt Amarinder Singh on Tuesday directed that the process to standardise the redress mechanism be expedited, with instructions for bringing all 500 citizen services in the state online through the sewa kendras this year. He approved the recruitment of 503 personnel at various levels to give the necessary push for the process.

Chairing a virtual meeting of the Board of Governors of the Punjab State e-Governance Society, the Chief Minister also directed that for the convenience of citizens, home delivery of services and tatkal services should also be launched from sewa kendras immediately. He ordered total computerisation and digitisation of the backend of the citizen-centric service mechanism to ensure effective and timely disbursal of services.

Currently, 329 services of various departments are being delivered from these sewa kendras to the citizens with saanj kendras (police) and fard kendras (revenue) recently integrated into the system. These services shall also have computerised backend and digitised legacy records. — TNS

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