Ferozepur, August 16
The Punjab State Consumer Disputes Redressal Commission has imposed an exemplary penalty of Rs 1 lakh each on Maruti Suzuki and its regional manager at Chandigarh on account of selling a defective Wagon-R car to an Armyman.
As per the information, Havaldar Kulwinder Singh had purchased a Maruti Wagon-R car from its authorised dealer Tara Automobiles on September 10, 2010 under the Army Quota through the canteen stores department CSD), Bathinda.
After taking the delivery of the car, he proceeded to his destination but on the way, the car stopped abruptly near village Fifana in Sirsa. He telephonically informed the manager of the company from where the car had been purchased, who advised him to take the car to the nearest Maruti Suzuki dealer in Sirsa. The complainant took the car to Shakti Motors in Sirsa. However, the defect could not be rectified and he was told to bring the car back to Jalalabad only.
The complainant then requested the company as well as the dealer to change the defective car but they failed to do so following which he filed a complaint before the District Consumer Disputes Redressal Forum, Ferozepur, which slapped a notice on the car dealer besides the company.
The company pleaded that the claim of the complainant was not covered under the warranty as he drove the vehicle in a flooded area due to which water had entered the engine which resulted into hydrostatic lock.
On January 19, 2011, the Forum consisting of Sanjay Garg, president and Tarlok Singh, member, after considering all the facts concluded that the dealer and the manufacturer were guilty of selling a defective car to the complainant and ordered to refund the cost of the car (Rs 3,56,295) besides the insurance charges (Rs 10,775) and Rs 550 paid for accessories along with interest at the rate of 7 per cent per annum to the complainant.
The company, through its regional manager, Chandigarh, filed two separate appeals before the Punjab State Consumer Disputes Redressal Commission, Chandigarh for setting aside the award passed against them. The state commission dismissed both the appeals with a penalty of Rs 1 lakh each to be paid to the complainant within one month.
