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                |  Monday,
                  June 30, 2003
 |  | Dr
                  Tribune |  
                |  | Q. I have a computer
        with Pentium III processor. I have Outlook Express also but I don’t
        know how to use it? Please tell how to use it? Can we also create a new
        account in the Outlook Express instead of ISP account? If yes, tell me
        how? Samir, Chandigarh A Using Outlook
        Express is simple and requires some steps to configure it. Normally, you
        can configure an ISP’s e-mail service in Outlook Express, but as an
        inbuilt feature, you can also configure Hotmail account in Outlook
        Express and use it as a normal POP mail account. To configure Outlook
        Express, click on Outlook Express menu in the program menu and when it
        opens, then click on File>Identities>Add new identity. This will
        open a new identity box on the screen. Type in the name here, and then
        press OK. Follow the instructions on the screen and you will be prompted
        to enter your display name for configuring the e-mail account. Click
        next, in the subsequent Window, if you have a POP account, then you can
        choose option 1, otherwise if you wish to open a new free Hotmail
        account, you should select the second option. If you already have a
        Hotmail account, you can also use it under the first option, which is
        "I already have an e-mail address that I’d like to use. Click
        next. If it’s a Hotmail account, then you are through and go on
        clicking next and your email account would be configured. If you are
        configuring a POP account, then you would be required to fill in the POP
        and SMTP address of the e-mail service provider to configure Outlook
        Express. Q. My computer
        configuration is P III 650 MHz, 128 MB RAM, 20 GB HDD, nternal modem 56
        KBPS, PC-tel chipset And OS is Win ’98 SE I have installed a new
        modem and am some facing problem with it. Its okay till handshaking but
        after that I receive error message (you have been disconnected from the
        computer you have dialled). Double click to try again. I am using Satyam
        Internet connection and have also used HCL Emtel but still I receive
        this error. I received this error again when I tried installing it on a
        different computer. I have installed correct version of the driver that
        are supplied with modem. Please solve my problem. Kashmir Singh,
        Ludhiana A You need to
        mention the exact error message number like Error no.718, Error no.656,
        Error no.777, Error no.721 etc. to help me solve your problem. Without
        the exact error message number, it is difficult to comprehend the
        problem. This is not the problem of the driver as you are able to dial
        and from the face of it, this appears to be a problem of some setting.
        Make sure, you have checked the TCP/IP protocol under modem
        configuration and you are using PPP dial up server for connecting to
        Internet under your connection setting. Also ensure that under the
        security option of the connection properties, you are using the option
        allow unsecured password and under options menu of connection
        properties, the option for include Windows Logon domain is not selected.
        You also need to check out that you are using correct user ID and
        Password and using it in proper case. I hope taking care of these minor
        settings might solve your problem. However if you still face the problem
        please write back the exact error message. Q. I have Pentium 4
        processor PC with the following configuration: 40 GB hard disk with 4
        partitions each 9.5 GB, 256 MB RAM, Vintron motherboard and Win 98 on
        drive C: and Win XP professional on drive D: as operating system. My
        problems are as follow: 1.My Internet speed is
        very slow .I have checked my telephone wire. It is all right and there
        are no cuts in telephone wire. I think it is the problem of modem. I
        have Motorola modem. 2. I have free space of
        about 31 GB in my PC but still my system speed is slow. I have cleaned
        all junk files from the computer but still the system speed is slow.
        3.my C: drive is 7 GB free but computer is showing only 5 GB free? Why? Gagandeep Singh,
        Amritsar. A You are right in
        assuming that the poor Internet performance might be due to the Motorola
        modem. Since, the original driver for Motorola chipset for Windows XP
        was not released, so using alternative drivers has been reported to be
        causing some problems. In some cases, Windwos 2000 driver works well,
        and in some other cases third party drivers for Windows XP have worked,
        but none of these solutions are perfect. You can try using the third
        party drivers by downloading from the Internet or try using Windows 2000
        driver. Regarding the second
        problem, disable redundant and unnecessary programs from the system
        tray, adjust the security settings of the virus scanner as per actual
        requirement, disable screensaver, run scan disk frequently followed by
        defrag. This will boost the performance of the system. However, you
        should also check out that you are not using any old (16-bit) software,
        which might be causing the memory drain. Also check out the power option
        under the Control panel and select the power setting for desktop
        computer. I hope this will solve the problem. Q. My problem started
        when I shifted to Windows XP from Windows Me. My machine doesn’t
        shutdown CPU but displays that "its safe to shut down....."
        unlike earlier when my CPU automatically used to shut down once I
        clicked on shut down icon. Machine is 700 MHz, P3, 128 RAM,ATX Cabinet,
        Win~ XP. Kindly help! Ankur Gupta, Mysore,
        Karnataka. A Problems have
        been reported in the machines, which have been upgraded from Windows Me.
        It is thus better to install afresh instead of upgrading. However in
        your case try loading the fail safe or default setting in the BIOS
        feature set up for solving the problem. If this does not solve your
        problem, then you may have to try ending each and every program manually
        one by one before opting to shut down; to make sure that none of the
        installed programs causes this problem. I hope this will solve your
        problem. Q. I have assembled
        computer with the following configuration: 810e motherboard, P III 850,
        20 GB HDD, 56 KBS modem, ATX tower-type cabinet. My problem is whenever
        I start scandisk the following error is displayed: "Scandisk has
        restarted 10 times because Windows or another program has been writing
        to this drive. Quitting some running programs may enable scandisk to
        finish sooner." Before I start scandisk, I close all programs and
        disable anti-virus screen saver and mute the sound. Still nothing
        happens and this display is flashed. Please let me know how to find
        which program or window remains open or active writing to this drive. Sarabjit Singh, Ambala
        Cantt A Other than virus
        scanner and screensaver, you also need to close down other applications
        running in the background and also application in the system tray. Also
        you may need to disable Find Fast option to get rid of this problem. As
        an alternative, try starting Windows in the safe mode and then choose to
        run scandisk followed by defrag. Q. I have Celeron 600
        MHz PC with Tomato motherboard. Very recently one of my friend changed
        the processor clock speed to a higher value and after that my system did
        not go through the post method. Power is coming on the monitor and
        immediately after I switch on the PC, it turns red and the result is not
        displayed. What should I do to get back the original CPU clock speed?
        Please advice me. For your kind information, I tried to clear CMOS but
        no jumper setting was found. I found some printed description like,
        "Press ‘F’ to clear CMOS and press ‘J’ to redetect the
        CPU" on the motherboard. But all in vain. Please suggest. Arindam A The best help you
        can get is from the manual of your motherboard. All information related
        to over clocking would be available from the manual only. Be it jumper
        setting on the motherboard or changing the clock speed in the BIOS, you
        would be able to know it all from the manual. From the description of
        your problem it appears that the overclocking is being done at a high
        speed, which your motherboard and CPU is not able capable to handle. You
        can try out loading the deafly setting in the BIOS feature setup as
        under the default set up the original clock speed and settings would be
        restored, and this might solve your problem. But if overclocking has
        been done by altering jumper settings on the motherboard, then you will
        have to refer to motherboard manual to correct the multiplier factor,
        core voltage etc. to bring you r computer back to life. Q. I have assembled PC
        with configuration:P4,1.6 GHz, Mercury motherboard,128 MB SDRAM,40 GB
        HDD with partitions C,D,E,F ,A Floppy drive G: CD-ROM, 56 KBPS Compaq
        Modem. My problem is my network data transfer rate is very slow. When I
        try to download any file from any site, it takes plenty of time to
        download. I use SwiftXS service. Jaspreet Singh,
        Jalandhar A The slow Internet
        speed is a resultant of many factors, which we have been mentioning
        under this column. However, the most important thing is good health of
        the telephone line condition with no cuts and joints and extensions on
        it. It is also important that there is no earth in the line and it is
        absolutely clear and without any kind of noise/humming. Other than this,
        factors like correct driver for your modem and other vital settings are
        required for a good Internet connection. If you have ensured all this
        then, you can check out the bandwidth available with your ISP. In case
        there are any issues with the ISP, then also you will face the problem
        of poor Internet speed. Q. I own a HCL
        beanstalk computer with P 4, 1.5 GHz, 128 MB RAM, 40 GB HD and Windows
        XP home as OS. My problem is when I start my computer after hibernation,
        it gives an error " This application (some numbers) has failed to
        initialise properly. Click OK to terminate" the application is
        SETHC.EXE . Also, when I change the desktop theme, after about 8-10
        hours of working, some old theme that had been applied earlier gets
        applied automatically. The same theme always gets applied no matter
        whatever new theme I apply after nearly the same interval of time. Also
        my computer takes quite some time (about 5 minutes) to start up and when
        I log on to my or any other user it takes nearly 3-4 minutes. I made
        some changes in msconfig.exe Bikrambir A The error related
        to file sethc.exe is related improper setting of desktop themes. Since this error reflects changes in
        colour and display mode, so you can well correlate your problem of
        desktop theme with this error. Now to solve this problem, reduce the
        hardware acceleration from the maximum. This will solve both your
        problems. Also try restoring Msconfig.exe as this could also be causing
        some conflicts. Since you have not mentioned the changes you have
        incorporated in this file, it is difficult for me to judge the
        implication of changes in this file. Also, there is a word of advice for
        all Windows XP users. Though the minimum RAM requirement under Windows
        XP is 128 MB yet the actual performance is revealed when you have 256 MB
        or higher RAM. In your case increasing the RAM would also solve many of
        your problems. 
 
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