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Q I’ve this D-Link 56 KBPS internal PCI modem. I always get connected at 38,667 bps which is not at all desirable ( would have then done away with my old external 33.6 kbps modem). I have installed the latest driver. My phoneline is faultless. I just want to know why am I not able to connect beyond the mentioned speed? My friends and relatives don’t face similar problem with both internal or external ones. Even worse, modems stand higher than this one. Recently, I swapped the PCI slot with my sound card to see if anything changes. But all in vain. It is worth mentioning I’ve 550 MHz, P III processor with 192 MB SD RAM, 32 MB External AGP card (ASUS). 40 + 8.4 GB HDD (Samsung and Seagate, respectively). I’ve quite a few accessories like joystick, scanner, Webcam etc. These are peripherals and I am telling you so that you can picture my situation. Can you help me? I would be grateful. Sandip Bhattacharya, Kolkata A Please increase the baud rate of com port, on which the modem is being installed, to 1,15,200 or 56,000 BPS to get connected at higher speed. For your information, if the baud rate of the com port is maximum or more than or equal to the maximum speed of the modem, then the initial handshaking speed does not matter much as the actual connection speed keeps on varying. Moreover it also depends upon the ISP’s. You may notice that given the above condition (baud rate of COM port at maximum) you may find different connection speed with various ISPs. So, there is nothing much to worry. However increasing the com port speed would solve your problem. Q I have an assembled computer with Pentium 4, 40 GB hard disk, CPU 2.40 GHz, 256 MB RAM system running Windows ’98 IInd edition & XP professional. I have some queries: 1) My problem is whenever I start my computer with Windows ’98 Second edition, it shows an error message: "File cannot found krnl.exe. Press any key to continue and then a message appears: "You may now turn off your computer." 2) My second problem is when I connect my system to the Internet, a message appear after a few seconds, "Your system to going restart. Save all your applications. Then the system restarts in 60 seconds." Please help me. 3) I want to know the name of the software by which we can convert audio songs into MP3. And from which Website can we download them? Sunny Thakur A Regarding your first problem, the error message mentioned by you is incomplete and thus it does not give clear indications about the problem. However, apparently it appears to be a problem of corruption of your system files, which could be due to some virus in your system. Therefore logically, you should first scan your computer thoroughly with an updated antivirus program. You can also do this online by logging on to www.trendmicro.com or www.mcafee.com. Once you have checked the virus, you need to take the remedial measures. If the problem is not solved, then you may consider reloading Windows ’98 over the existing version without removing the earlier version of Windows. I hope this will surely solve your problem. Regarding your second problem, your system is either affected with latest viruses like MSBlaster or Sobig. You may also get this warning, if you have not installed relevant security patch on your PC. The solution to this problem is also the same and you need to run anti-virus program to detect the infection and then download virus removal tool from either www.symantec.com or www.mcafee.com and also download the necessary patch for Windows XP from Microsoft’s Website. Follow the instructions clearly for applying this patch and also for removing the virus and cleaning the system. Even if the virus is not detected, installing the security patch would solve your problems. Regarding your next query, please logon to www.download.com and check out the necessary software under the audio category. Q I have a problem. I am using Windows Me and IE 5.5 in my computer. Whenever I open explorer, it opens a Website called www.indiasnake.net. I adjusted the setting in the explorer to "Blank page" but still the problem persists. I used anti-virus from Norton but no virus is found. Sudhir Verma, Ludhiana A First of all, I would suggest you to update your browser with version 6 and also apply the necessary security patch. This will take care of the security problems being faced by you. Then you should also remove history, cookies, and temporary Internet files for solving your problem. Q I am using Windows ’98 SE (4.10.2222A) with Microsoft Internet Explorer Version 5.002614.3500IC, Celeron Processor, 128MB RAM. Modem is Motorola SM56 PCI Modem, Version 4.10. My ISP is BSNL. My problem is: 1) Whenever I try to connect to the Internet through Dial Up Network, it dials ISP number for a long time (30 – 45 sec). Then the screen, "Verifying user name and password" is also displayed for a long period (15 to 30 second). After a lot of effort, the Net gets connected (displaying twinkling green Icons in toolbar) but when I try to access any Website through IE, it fails and shows ‘Refresh Screen’ immediately. Also, the status bar (topmost) displays: "res://C:\ Windows\ System\ Shdoclc.dll/DNSerror.htm-Microsoft Internet Explorer." I have already tried the following but problem still persists: 1) Checked the telephone line and connector. Normal voltage (53.4 VDC) is available to the modem. ii) Checked modem with the help of "Window Phone Dialer." It works properly. iii) Reloaded Windows and other software after formatting. Also IE has default settings only. iv) Reinstalled modem driver. Please help. Amit Bhardwaj A This problem occurs when the dial-up networking entries in the registry get corrupted. The cause of corruption could be many but can occur after various actions that have affected dial-up networking. Adding a new network adapter or TCP/IP protocol, or upgrading from one level of operating system to another are some situations that could cause this problem. To fix this requires unloading dial-up networking from the computer, deleting registry entries related to dial-up networking and finally, re-installing dial-up networking to restore the correct registry information. 1. To begin, remove dial-up networking as follows: Click Start / Settings / Control Panel / Add/Remove Programs, then select ‘Windows Setup’ tab. Highlight ‘Communications’ component and click on ‘Details’ button. Uncheck the box for ‘Dial-Up Networking,’ then accept all changes by clicking ‘OK’ wherever appearing. Restart the computer when prompted. 2. After the computer reboots, modify the registry as follows: Click Start / Run, type in the word regedit, then click OK. When the registry opens on the toolbar, select Registry, then select Export Registry File. Save the entire file (Export Range = All) to a suitable location. This action backs up the registry into a file that can be restored in case something goes wrong during this procedure. You can import this registry file back if necessary. Perform the following sequence of steps; click YES, if asked, when deleting:
Exit the registry editor. 3. Re-install dial-up networking as follows: Click Start / Settings / Control Panel / Add/Remove Programs, then select ‘Windows Setup’ tab. Highlight ‘Communications’ component and click ‘Details’ button. Check the box for Dial-Up Networking, then accept all changes by clicking OK wherever appearing. Restart the computer when prompted. Start the Internet browser and display a Web page. Everything should work normally. Q I have an assembled PC with Pentium III 450 (as per vendor, whereas it shows Intel 824438 X Pentium II processor in the system information), Intel 440 ZX motherboard, 10 GB hard disk in 4 partitions, 64 MB RAM, Windows ’98, Creative infra 48 X CD drive and Internal Motorola SM56 Voice Modem (1998-2000 Inc). My first problem is the processor. Is it Pentium II or III? At the start, it also shows Pentium III 450 on the monitor. Secondly, whenever I try to connect to the Internet, there is hardware warning- Unable to support current country settings. Change country to the USA in tray helper application. After loading modem, I select Ctr 1. But when I try to connect, a warning again appears and the countries in the tray displayed are Canada, China, Hong Kong, Japan, Singapore, Taiwan and the USA. It is also to be mentioned that there are only com.ports 1 to3 in the device manager. Even if I load com4, it changes to com5 after a connection is made to the Internet. My third problem is the Internet disconnects many times and I have to reconnect the same. I have selected 19,200 speeds in the modem and connection, RTS/CTS in the advance settings. Mandeep Singh, Chandigarh A
Regarding your first question, Pentium III processors were
launched with the speed of 450 MHz and thus the architecture of
Pentium II and Pentium III processors are different, so I doubt that
you vendor is lying if the BIOS also shows that the processor in
question is Pentium III. Regarding your second query, you may choose
USA if you get rid of this error message, though CTR21 is the
correct setting. Regarding your third query, Internal modems are
being installed on non-physical ports, i.e. com 3, com 4, com 5.
Windows load them automatically and install the hardware on it. If
you are getting more ports, then it could be due to the fact
that there is some other internal card loaded on your system.
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