For the same work, the consumers are being ‘forced’ to apply afresh and pay again if the service is not provided to them earlier for any reason.
The earlier controversies over a former contractor of the centre, presently in judicial custody, facing charges of fraudulent sale of forms for seeking grants in the name of ‘Nanhi Chaan’ scheme and the recent recovery of thousands of unauthorised application forms of various services, are yet to be resolved.
However, the new controversy has demanded an overhaul of the centre’s administrative set-up.
Amritpal Kaur, daughter of a local resident Jagdev Singh, applied for a birth certificate through the Suvidha Centre by paying the requisite fee and service charges on June 14 this year but the authorities concerned in the Municipal Corporation refused to issue it on June 18 claiming that there was no record available regarding her birth.
On June 28, she again applied for the birth certificate. The Suvidha Centre employees once again took service charges and the requisite fee from her for the same service.
Interestingly, this time, the MC authorities issued her a birth certificate, which they had denied on the previous occasion.
Few weeks ago, Navdeep Singh Gill, son of Baldev Singh Gill and a resident of Duneke village, purchased an application form from the Suvidha Centre here for making his driving licence. But when he returned to deposit it, the centre employees refused to accept it and forced him to purchase another file/form by shelling out Rs 20.
When he argued that he would have to complete all the formalities again, which may consume more time, he was allowed to take out the old form and fix it in the new file, after which they accepted it but did not return the money.
The centre’s employees also found a novel way to protect the official machinery that fails to provide public services in time.
If the consumer does not get a particular service in time, the employees manning the counters take the old delivery slips from the consumers and issue them fresh slips by putting new dates for the delivery of the same work. The old slip is disposed of.
The District Magistrate (DM) has also verbally imposed a ban on the sale of arms licence forms.
The in-charge of the Suvidha Centre, Mohit Arora, said one had to take prior written approval of the DM to obtain an arms licence form.
He said, “We do not accept form for any service that is downloaded from the district administration’s website. One has to buy forms from the centre,” he said.
Jaswinder Singh, a local resident, said the centre had not lived up to the expectations of the people. “People face hostility, humiliation, harassment, delay in service, inefficiency, corruption and apathy at the hands of Suvidha Centre employees,” he alleged.
