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RTS Act faces many impediments

Punjab is among the first few states to introduce the Right To Service Act but in the face of a corrupt bureaucracy, it is still to establish the authority of the Act and the RTS Commission.

The editorial ‘Time-bound services’ (March 9) has hit the nail on the head by stressing that babus sit on file sometimes to extract bribes, sometimes they are in no mood to work and a new law alone will not improve the way government offices function. I have been striving to get demarcation of land done as per rules and to get certified copies of past demarcations and irregularly done mutations but without success.

I had moved the RTS Commission, Punjab on the issue which ordered the Deputy Commissioner, Sangrur and Tehsildar, Lehragaga to provide these services. But the lower bureaucracy is obsessed with the belief that the Act is a threat to their corrupt activities so they are dodging the commission by using cunning manipulations. So, it is yet to be seen if the enactment of such laws can change the mindset of babus.

Dr TIRATH GARG, Ferozepur


The services Bill that was recently cleared by the Centre aims at providing different government or government –aided services in a time-bound manner to its citizens. If an official or department fails to provide any service within the stipulated time limit, whom can the aggrieved parties approach? Who will decide and collect the fine?

The fine collected as a result of the unnecessary delay should be given to the aggrieved party as compensation for the delay. Complaint redressal cells should be constituted everywhere at the sub-divisional, district, state and central level. Then only will the citizen charter be effective.



The Bill must be made fool-proof , people-friendly and realistic. The Bill must be cleared by the law ministry to make it workable. Every department of public service must have a citizen charter which must be followed in letter and spirit. Whosoever is responsible for the delay must pay up which will prove to be an effective deterrent against corruption and incompetency.

Capt AMAR JEET KUMAR (retd), Mohali


The Bill in question may be converted into law very soon to make public servants respond to citizens promptly. Thus they will be accountable not only to politicians and administrators but also to the people. In case of default, fines will have to be paid by laid-back, negligent and erring officials. Ordinary people can now expect that their applications in respect of ration cards, birth certificates, passports, etc will be finalised well in time and various other issues would be sorted out quickly.


People’s man

Venezuelan President Hugo Chavez along with Cuban leader Fidel Castro was a leading figure of Latin America, who rose to become the rallying point of Bolivarianism in the 21st century. Chavez ensured that his people, especially the marginalised sections, received the benefits of education and health reforms reducing poverty to a great extent. He was an altar boy at the local Catholic Church, to whom Mahatma Gandhi was more of a role model than Karl Marx.

Now, the world will eagerly watch how Chavez’s successor Nicolas Maduro will carry forward his rich legacy. Chavez’s 14-year rule is a lesson not only for India’s Left Front but to all political parties for the betterment of the people.



Despite being virtually a dictator, Hugo Chavez was very popular among the masses as they considered him as their benefactor (editorial ‘Charismatic, tough leader’, March 8). He was also a source of envy for other regimes in Latin America and elsewhere. Even the US could not subdue him. True to form, Chavez focused on the alleviation of poverty in his country from day one. He utilised his country’s biggest asset, rich oil reserves, to solve the basic problems of his people rather than indulging in ostentation. Chavez’s success shows that for good governance and the welfare of people, both good intention and ideology matter.

HEMA, Langeri

Parenting, a difficult job

The travails of a mother having two adolescent sons have been very well portrayed in Gurvinder Kaur’s article ‘Silence of the lambs’ (March 8) and many of her ilk would instantly connect and empathise with the writer. Such trauma and travails are as old as human civilisation.

Everybody remembers Lord Krishna as a child tormenting his doting mother with his endless antics ranging from the theft of milk products from neighbouring households to the stoning of earthen pitchers of village lasses. Acts like this, if replicated by the children of modern times, would not be tolerated.

The parents today cannot absolve themselves of the responsibility of their wards’ ubiquitous indiscipline and waywardness. Providing them extra indulgence during their childhood days inadvertently spoils the child’s habits.

KIRAN SHARMA, Sundernagar (HP)

Crime in UP

Chief Minister Akhilesh Yadav’s state government in Uttar Pradesh is no better than his predecessor Mayawati’s. There is unending crime and corruption in the state perpetuated by ministers and their henchmen who have criminal records.

The death of a police official in broad daylight by criminals has demonstrated the acute failure of law and administration. It is ludicrous that several days have passed but no arrests have been made. It will only embolden the spirit of the criminals in the state when the police and the state government is giving refuge to criminal ministers.




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