Tata Communications Launches Voice AI Platform to Transform BFSI Customer Journeys with Speed, Scale and Integrated Intelligence

• Industry first comprehensive speech-to-speech Voice AI platform, engineered to transform BFSI customer journeys

• Fully scalable solution supporting 40 Indian and global languages, ready to power customer engagement across sectors worldwide

MUMBAI, India, Oct. 8, 2025 /PRNewswire/ -- Tata Communications, a leading global communications technology player, today announced the launch of its Voice AI platform powered by Agentic AI — an industry first speech-to-speech customer engagement solution offering instant decision making, multilingual fluency, and sub 500 milliseconds latency performance. This sets a new benchmark for customer engagement technology by enabling interactions that are personalised, context-aware, and seamlessly integrated across channels — redefining how financial institutions connect with their customers.

Empowering enterprise-grade fintech adoption, Tata Communications Voice AI is underpinned by its extensive global voice network and agentic AI platform and powered by Tata Communications AI Cloud for security and scale. Aligned with the enterprise's strategy, the intelligent platform directly connects to customers' APIs and fintech platforms, streamlining the complete customer journey — from initiation to resolution.

The platform supports interactions in 40 Indian and global languages, including Hindi, Tamil, Spanish, Mandarin and more. It delivers real-time transcription, call summaries and sentiment analytics. Key capabilities include context retention across sessions, adaptive dialogue flows, real-time language translation, multi-agent orchestration, real-time call analysis and integration with systems for human handoffs. While the platform is industry agnostic, it provides templatised solutions tailored for fintech and BFSI.

KEY FEATURES

• Unified Speech-to-Speech Platform: Integrated architecture with