Soon, Chandigarh MC to have 24x7 call centre for complaints

Sandeep Rana

Tribune News Service

Chandigarh, September 26

Residents will soon have access to a 24×7 call centre service for all complaints related to the Municipal Corporation and civic issues.

The round-the-clock customer care number is expected to become operational in December. It is part of the integrated command and control centre being set up in Sector 17.

MC Commissioner Anindita Mitra said, “Once a particular complaint is received, the resident will be called back till he/she is not satisfied with the redressal. If a complaint is about other department, it will be referred to that wing.”

The current MC complaint number 0172-2787200 is often found busy and many times people get messages that the issue has been resolved even if the complaint was not redressed.

MC officials said the new complaint centre would have several lines. There would be dedicated staff to call back complainants to check whether their complaints have been properly addressed.

Mayor Ravi Kant Sharma later proposed to increase the park maintenance charges given to the RWAs. “We will bring an agenda regarding this in the next House meeting as the rates have not been revised for many years,” he added.