Technical glitch on portal hits working of consumer panel

Ongoing technical glitch in the e-dakhil and Confonet portal of the Consumer Commission has made it tough for litigants and advocates to check their case status. Owing to the technical problems, the commission has decided to accept physical files as a stopgap arrangement.

The Consumer Disputes Redressal Commission in an order issued on December 26, 2024, said keeping in view the technical glitches, the Registry is accepting the physical files as a stop-gap arrangement to avoid any inconvenience. Further, the physical documents are being accepted from the counsel/litigant/petitioner/party-in-person with the undertaking that the scanned documents will be uploaded to the online filing portal by them, suo motu, as and when the portal becomes functional.

An advocate said many cases are filed every day in the Chandigarh Consumer Commission online through e-daakhil portal. However, technical glitch has disturbed the system for the last three weeks .

He said the advocates were informed that work to upgrade the online system is underway. But it has not been completed even after three weeks. Even the advocates are not able to see the cause list and also not able to connect through video conferencing for attending the hearings.

He said the concerned authorities must fix the problem as soon as possible.

Another advocate said the authorities concerned must ensure that the functioning of the commission returns to normalcy soon.