Traffic police officials directed to act promptly on complaints received on X

The Delhi Traffic Police have issued a circular directing its officers to actively monitor social media platforms, particularly X (formerly Twitter), and respond promptly to public complaints regarding traffic congestion, signal malfunctions and vehicle breakdowns.

According to the order, all Deputy Commissioner of Police (Traffic Ranges) and Traffic Inspectors (TIs) must share their official X account usernames with the Police Information Unit (PIU) by Monday and the PIU would tag the officers concerned in complaints related to their jurisdictions.

Traffic Inspectors are required to reply to the tagged complaints with appropriate compliance and share GPS-tagged photographs as proof of action, it added.

DCPs (Traffic Ranges) have also been told to monitor the responses regularly to ensure quick resolution of public grievances.

Further, the DCP (Traffic HQ-I) will submit a weekly report every Monday, detailing the number of congestion complaints received from all sources, the average response time, and frequently congested areas.

The move comes as part of efforts to strengthen public engagement and enhance the visibility and credibility of the Delhi Traffic Police, which currently has more than 16.76 lakh followers on X.

This came after the Delhi Traffic Police’s plan to issue traffic challans directly through WhatsApp. The initiative aims to ensure that vehicle owners receive real-time updates about traffic violations, replacing the earlier dependence on physical challan copies or website checks.

Officials said the system would integrate vehicle registration data with WhatsApp numbers linked to the owner, allowing immediate delivery of e-challans, photos and payment links. The move is expected to improve communication, reduce delays and make the challan process more accessible to the public.