Chatbots converse, assistants deliver
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From talk to task: Chatbots converse, assistants deliver
| Feature/Aspect
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| Chatbot | Digital Assistant |
| Definition | A program that simulates human conversation. | An AI-powered tool that performs tasks and answers queries. |
| Primary Function | Responds to specific queries using pre-set logic or NLP. | Handles complex tasks, reminders, queries, and more using AI. |
| Intelligence Level | Basic to moderate (rule-based or limited NLP). | Advanced AI with machine learning and natural language understanding. |
| User Input | Mostly text-based (typed). | Text and voice-based (e.g., “Hey Siri”, “Ok Google”). |
| Scope of Tasks | Limited to predefined tasks (e.g., FAQs, booking). | Broader tasks (e.g., sending messages, setting alarms, weather updates). |
| Examples | Website support bots, banking bots, e-commerce bots. | Siri, Alexa, Google Assistant, Cortana. |
| Learning Ability | Limited or no learning capability. | Learns and adapts over time using AI/ML. |
| Integration | Usually works within a specific platform. | Integrated across multiple apps and devices. |
Summary (Chatbots talk, assistants think)
- A chatbot is generally narrow in scope, meant for simple conversations or tasks.
- A digital assistant is more powerful and multifunctional, often using AI, voice recognition, and contextual understanding to perform a wide range of tasks.
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