Blusmart apologises after woman robbed at gunpoint by driver

A day after the Gurugram police arrested the driver associated with cab aggregator BluSmart for allegedly robbing a woman and her son at gunpoint, the company has issued an apology on social media. The driver, identified as Sonu Singh, was arrested on Monday.

The incident has yet again raised the debate over safety in app-based cab services. Taking to X, the aggregator said in a statement that it was “deeply saddened and disturbed” by the incident, and assuring customers that it would further strengthen safety protocols.

“The safety and security of our riders is our utmost priority. We have stringent onboarding processes, including mandatory background checks, face-to-face interviews, and driving tests. Our technology platform incorporates facial recognition to verify driver identities and a dedicated safety helpline for riders. Despite these measures, this unfortunate incident highlights the need for constant vigilance and improvement,” it said.

The cab aggregator said BluSmart’s “exhaustive documentation” about the driver and “swift actions” of the team had helped the police arrest him within 24 hours.