Commission orders Rs 5,000 relief to Rohtak power consumer

The Haryana Right to Service Commission, while hearing the complaint of a Rohtak electricity consumer, has ordered a symbolic fine of Rs 1,000 on an accountant, and a compensation of Rs 5,000 to the consumer.

A spokesperson said the commission found in the investigation that there was a delay of about a year in updating the consumer's meter change order in the system.

The meter change order was updated by the department on June 11, 2023, yet the error remained in the consumer's bill, due to which he had to repeatedly lodge complaints and visit the office. Later, in May 2024, the sundry adjustment was ready, but due to error in calculation, it could be approved only on November 29, 2024. This error was rectified only with the intervention of the commission, which said it was unfortunate that such a simple case could not be resolved at the level of First Grievance Redressal Authority or Second Grievance Redressal Authority.

It was possible only due to the auto appeal system started by the commission that a consumer and his son could send their complaint to the commission from home without any additional cost and they could get a refund.

The commission has ordered that Rs 6,000 be deducted from the salary of the accountant concerned for June 2025, and Rs 1,000 be deposited in the state fund, and Rs 5,000 be adjusted in the consumer's bill or transferred to his bank account. Instructions have been given to ensure this payment by obtaining bank details from the consumer.