DGP reviews emergency response vehicle operations

Haryana Director General of Police (DGP) Shatrujeet Kapur held a meeting with senior officers to review the functioning and performance of emergency response vehicles (ERVs) with an aim of enhancing their efficiency.

On the occasion, the DGP clearly stated that providing quick, reliable and high-quality service to the public during emergencies was the police’s top priority. He said the ERVs must be continuously strengthened to achieve this goal.

At the meeting, the DGP said, “The ERVs are the face of the police’s first response, and to maintain public trust, their services must be fast, accurate and sensitive.” He directed officers present at the meeting to continuously improve the ERV efficiency by reducing response time, providing regular staff training and strengthening technical monitoring.

He further clarified that each vehicle was monitored 24/7 by the police Headquarters, and no negligence or indiscipline would be tolerated. The meeting also discussed in detail the performance parameters set for the ERV personnel.

Reviewing the average response time of the ERVs across districts, the DGP directed officers concerned to prepare concrete and time-bound action plans to further reduce it. He stressed that delayed ERV responses not only affects the image of the police, but also hinders timely assistance to victims.

During the meeting, representatives of the Haryana 112 team gave a detailed PowerPoint presentation on dashboard and data analysis systems. They explained how each ERV’s location, speed, response time, and call handling were tracked in real time. Based on this data, the efficiency of each vehicle was assessed and areas needing improvement were identified.

The presentation also mentioned that a special training programme on the “Audit module of the ERV” was organised for the ERV nodal officers and the ERSS staff in each district. The training includes live demonstrations of the module, its standard operating procedures (SOPs) and first-aid guidelines.

Kapur said, “The ERVs are the backbone of public safety and emergency services. Haryana Police’s goal is to ensure that emergency responses are not only quick, but also of high quality and humane in approach. Continuous improvement will be made on all three fronts — technology, training, and monitoring.”

Additional Director General of Police (Law and Order) Sanjay Kumar, Additional Director General of Police (Traffic and National Highways) Hardeep Doon, Inspector General of Police (Law and Order) Simardeep Singh and several other senior officers were present at the meeting.