Govt launches online grievance redressal system

Chandigarh, May 29

The Haryana Principal Accountant General (Accounts and Entitlement) Office has launched an online grievance redressal system for pension revision cases of state government pensioners.

Giving information in this regard here today, Principal Accountant General, Vishal Bansal said the facility had been started to resolve cases related to revision of pension by the Drawing and Disbursing Officer concerned, who would send their information to the Accountant General Office through online process.

He said the Accountant General’s Office would send the pension authority online to the Drawing and Disbursing Officer, treasury and pensioner.

In addition, the pensioners could obtain the pension authority through user ID created at their own level. For this facility, pensioners would have to register themselves on this system. He said pensioners could contact on the toll-free number 18001023292 and register their complaints on the online grievance redressal system through their mobile phone numbers.

He said the pensioner would be informed about the grievance redressal on his mobile phone as well as the grievance redressal system. — TNS