Haryana Right to Service chief urges timely delivery of civic services in Gurugram

The Chief Commissioner of the Haryana Right to Service Commission, TC Gupta, has urged officials from the Municipal Corporation of Gurugram (MCG) to ensure notified services are provided to local residents within the prescribed time limits under the Haryana Right to Service Act, 2014.

Gupta said this when he was presiding over a meeting with MCG officials on Friday, highlighting Haryana's leading position in effectively implementing the Act. He noted, "Haryana ranks first in the country for implementing the Right to Service Act. Other states' commissions are seeking guidance from us to improve their systems."

However, Gupta also pointed out several departments and government agencies in the state have yet to optimise their systems to ensure timely service delivery. He revealed, as of January 14 this year, 5,521 appeals and revisions from MCG were pending with the commission, including 121 appeals received through the Chief Minister's window. Additionally, a total of 119,336 appeals from various departments and agencies in the district were also unresolved.

Gupta emphasised the need for MCG officials to adopt a sensitive approach to service delivery, urging them to enhance their operational skills through modern technology. "All citizens must receive notified services on time, without delay," he said, instructing MCG officials to prioritise resolving citizens' complaints and appeals.

The Chief Commissioner also highlighted 802 services have been notified under the Right to Service Act in Haryana, catering to a wide range of citizens, from birth to death and across all social classes.

MCG Commissioner Ashok Kumar Garg assured the Chief Commissioner that efforts would be made to ensure civic services are delivered within the stipulated time frame, so citizens do not face any difficulties.

Also present at the meeting were Vatsal Vashishth, Secretary of the Commission, Mahavir Prasad, Additional Commissioner of MCG, Joint Commissioners Akhilesh Kumar Yadav, Vishal Kumar, and Dr Jaiveer Yadav, Chief Engineer Manoj Yadav, DTP Siddharth Khandelwal, Chief Medical Officer Dr Ashish Singla and other senior officials.