Panipat tops state in resolving public grievances under Samadhan Shivir

Panipat district has emerged as the top performer in the state for both receiving and resolving public grievances under the Samadhan Shivir programme, launched by Chief Minister Nayab Singh Saini. According to official data, Panipat has recorded the highest resolution rate of 96.4%, with 20,951 complaints received and 18,472 resolved — a record unmatched by any other district in Haryana.

District-wise status of complaints

District    Complaints received    Resolved   Pending     Rejected

Panipat     20,951      18,472      846   1,633

Jind  9,592 8,343 216   1,033

Sonepat     9,393 8,299 518   576

Hisar 7,519 5,422 377   1,720

Mahendragarh      7,291 6,655 309   327

Gurugram    7,272 6,444 703   125

Rohtak      6,898 6,287 345   266

Sirsa 6,580 5,578 519   483

Kurukshetra 6,221 4,794 285   1,142

Faridabad   5,240 4,093 431   746

Kaithal     4,959 4,586 28    345

Jhajjar     4,721 4,105 226   390

Panchkula   4,559 4,033 139   387

Ambala      4,438 4,184 162   92

Yamunanagar 4,308 3,421 270   617

Karnal      3,995 3,621 97    277

Rewari      3,919 3,363 412   144

Fatehabad   3,266 2,798 203   265

Charkhi Dadri     3,090 2,791 180   119

Bhiwani     3,019 2,204 221   594

Palwal      2,781 2,480 188   113

Nuh   2,405 1,652 293   460

Chief Minister Nayab Singh reviewed the progress of the programme via video conferencing with all Deputy Commissioners on Friday.

The Samadhan Shivir initiative was first launched during CM Saini’s previous tenure in June last year to ensure timely redressal of citizens’ issues. After the Assembly elections in October, the programme was relaunched. Initially held daily on all working days, the number of complaints gradually declined, prompting the government to schedule the Shivirs only on Mondays and Thursdays, starting April this year.

Deputy Commissioner Dr Virender Kumar Dahiya said efforts are being made to address public grievances promptly. “We have received 20,951 complaints, of which 18,472 have been resolved, 1,633 were cancelled with valid reasons, 504 complaints were reopened, and work is ongoing on 338 complaints,” he said.

The DC directed officials to continue resolving grievances on priority and maintain the district’s top position.

Statewide, a total of 1,32,417 complaints were received during the Samadhan Shivirs, out of which 1,13,625 were resolved, reflecting an overall resolution rate of 85.81%. The remaining complaints include 6,968 pending (5.26%) and 11,824 rejected (8.93%).

According to the data from the Samadhan Prakosth, Jind ranked second in grievance redressal, followed by Sonepat in third place.