Rohtak police launch QR code feedback system to boost citizen engagement

In a significant step towards enhancing public trust, the Rohtak police have introduced a QR code-based feedback system across all police stations/posts in the district.

The initiative aims to gather citizens’ views on police performance, behaviour, and functioning, helping the department improve its services.

Rohtak SP Surender Singh Bhoria said that the feedback QR code had been installed at every police station and posts. By scanning the code with a mobile phone, any complainant can access a digital form containing 12 questions, including 11 for rating and one open-ended for suggestions.

“The objective behind launching this QR code system is to understand people’s experiences when they visit police stations, how they are treated, how transparent the process is, and how clean and well-managed the premises are,” Bhoria explained.

After scanning the code, users must first select the police station or post they visited, followed by entering their name, mobile number, and the date of complaint. They can then categorise their grievance ranging from cybercrime, domestic violence, road accidents, property disputes, missing persons, and women-related crimes to theft, fraud, or other issues.

“Respondents will rate their experience based on several parameters such as the cleanliness of the station, promptness of response, politeness of officers, and transparency of proceedings, using a scale from 1 (poor) to 5 (excellent). They can also indicate whether their issue was resolved satisfactorily and provide written feedback or suggestions,” said the SP.

He maintained that once submitted, the responses would reach the Feedback Cell at the Superintendent of Police’s Office, where each report would be reviewed promptly. For verification, officers will call the person who submitted the feedback before taking further action based on the inputs received.

Bhoria said the initiative reflects the department’s commitment to building a citizen-friendly, transparent, and accountable policing system in Rohtak.