Samadhan Shivirs: Over 5,900 plaints filed in Sirsa district

The Sirsa’s district administration has received a total of 5,934 public complaints through Samadhan Shivirs, the CM Window, and other channels, prompting Deputy Commissioner Shantanu Sharma to instruct all departments to speed up resolution efforts and avoid unnecessary delays.

During the weekly review meeting held on Friday, Sharma said out of total complaints, 587 were still under process, 134 had been reopened for review and 334 were rejected. The rest, he claimed, were resolved. He urged department heads to take direct responsibility and closely monitor complaints linked to their offices.

The Deputy Commissioner stressed that public grievances must be resolved within a fixed time frame and warned officials against any kind of negligence. He said delays not only affect basic services, but also reduce people’s access to benefits under various government schemes.

The state government has mandated the holding of Samadhan Shivirs every Monday and Thursday at the district and sub-divisional levels, aimed at addressing citizen complaints. These public grievance camps are held between 10 am and 12 noon. According to Sharma, these camps are an effective way for the people to directly interact with officials and raise their concerns.

Officials present at the meeting included Additional Deputy Commissioner Laksheet Sareen, Zila Parishad CEO Dr Subhash Chandra, Superintending Engineer Rajendra Sabharwal and other senior staff.

Despite efforts of the administration, the fact that hundreds of complaints remain unresolved or are being reopened indicates that follow-up and accountability continue to be areas of concern. The number of rejected complaints and reopened cases also raises questions over the quality of the initial responses and the transparency of the complaint handling process.